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Frequently Asked Questions (FAQs)

About Fact.MR
Fact.MR offers off-the-shelf (syndicated) market research reports as well as custom market research reports which are based on client’s requirements. Besides, Fact.MR also maintains a vast repository of upcoming or work-in-progress market research reports, which are published at a stipulated time. Based on client requirements, these upcoming reports can be expedited.
We are headquartered in Dublin, Ireland and have a strong workforce in India. We also have a business development and client engagement office in the US.
Fact.MR, as a standalone brand, has been serving the needs of corporations around the world since 2014.
Fact.MR is a leading publisher of market research reports. We have a strong team of nearly 500 market research consultants, who use our in-house research methodologies in conjunction with primary & secondary research to create reliable market research reports. Fact.MR’s reports are, in fact, hosted by some of the leading research report aggregators.
About Ordering and Delivery
To help clients find the most relevant market research report, Fact.MR has a very intuitive search functionality on the website https://www.factmr.com/. You can type the name of the report you are looking for, and automatically a few suggestions will pop up. You can choose from the suggestions or use the press enter to explore the detailed list.

Ordering a report from Fact.MR is as easy as it gets! You can choose a license type depending upon how many people in your organization will need access to the report and head to checkout. You will be presented with payment gateway options to choose from – you can rest assured that your payment details are not stored and are used only for transaction purposes.

Once you make the payment, we will send you a confirmation email along with report delivery timelines. Ready reports are usually sent to the email ID you used to make the payment within 24-48 hours. For work-in-progress or upcoming reports, we will suggest you the best delivery ETA based on the complexity of the project and internal factors. However, you can be rest assured that report delivery is prioritized and expedited.

In cases where you are in pre-sales discussions about the scope of the study and price, our business development representative will offer you the timeline and cost of the report. You will then be presented with an option to pay by card online or through a wire transfer.

Fact.MR also accepts purchase orders and also provides all necessary details for vendor registration. On the agreed delivery date, the report is dispatched to the registered email ID.

Please note that except for purchase orders, Fact.MR does not send the reports until payment is realized, or a proof of transaction is shared by the client. This is in accordance with our financial audit policies and our commitment to transparent financial reporting.

For reports that are already published and available in our repository, the delivery timeline is 24 to 48 hours. Before reports are dispatched to the client, they go through a stringent quality check process. After the go-ahead from our quality check team, the research report is dispatched to the client.

For upcoming reports, we already published a tentative time of when the report will be available. Usually, the timeline of publication of such reports is 1-2 months. However, we understand that clients may have immediate requirements, and based on mutual discussion, we offer the best possible timeframe for such reports.

All Fact.MR reports are available in PDF and PPT format – a spreadsheet with all market numbers is also provided to clients. Although electronic mode remains the preference for the majority of our clients, we can also send a hard copy of the report.

The charges for shipping a hard copy of the report vary across locations, and the charge is usually added to the invoice of the report. The business development representative will provide you all the details regarding the shipping charges.

About Report and Post-Sales

Considering the nature of the product, we regret to inform you that we do not offer any refund on the reports once dispatched to the client. However, we are committed to address client queries in a time-bound and fair manner.

In the rare scenario that you are not satisfied with the report and seek a refund, we will get down to addressing your concerns and making any amendments to the report that you deem necessary.

We are not rigid in our approach, and may send revised versions incorporating changes as per your expectation. Although we are ready to go beyond the originally agreed upon, pre-purchase scope of the report, we are also bound by limitations. Any customization to the report that is outside the realm of the scope that was agreed upon may incur additional charges. Your rep will transparently explain all the options to you.

Fact.MR reserves the right to terminate the contract if you receive a report and fail to make the payment in the stipulated time frame. In such an event, Fact.MR can serve a notice to cease the use of the report or delete/return the said report.

Ordering a report from Fact.MR is as easy as it gets! You can choose a license type depending upon how many people in your organization will need access to the report and head to checkout. You will be presented with payment gateway options to choose from – you can rest assured that your payment details are not stored and are used only for transaction purposes.

Once you make the payment, we will send you a confirmation email along with report delivery timelines. Ready reports are usually sent to the email ID you used to make the payment within 24-48 hours. For work-in-progress or upcoming reports, we will suggest you the best delivery ETA based on the complexity of the project and internal factors. However, you can be rest assured that report delivery is prioritized and expedited.

In cases where you are in pre-sales discussions about the scope of the study and price, our business development representative will offer you the timeline and cost of the report. You will then be presented with an option to pay by card online or through a wire transfer.

Fact.MR also accepts purchase orders and also provides all necessary details for vendor registration. On the agreed delivery date, the report is dispatched to the registered email ID.

Please note that except for purchase orders, Fact.MR does not send the reports until payment is realized, or a proof of transaction is shared by the client. This is in accordance with our financial audit policies and our commitment to transparent financial reporting.

Fact.MR is committed to addressing all post-sales queries you may have. Our analysts are available to take your feedback once you receive the report, and make changes you deem appropriate.

However, the post-sales rework/revision is governed by a fair usage policy, and we request all clients to raise such a request within 10 days of receiving the report. This is in tandem with our internal resource scheduling and allocation process, as our consultants move to a new project

Creating a market research report is a complex, diligent activity that entails thorough planning and preparation. Once you order a report with us, we are on the move very quickly. Due to any reason if you are no longer interested in the report, the terms and conditions of the payment will still apply.

As the consultants have already worked on the report, and their work hours have been billed, Fact.MR reserves the right to receive payment even if you are no longer interested.

In certain cases, where you change your mind within 24 hours of ordering the report, a level of flexibility may be offered. But this flexibility is at the discretion of the representative and his/her discretion will be final in such cases.

If you make a payment and express your disinterest within 24 hours, a credit note of equal/lower value may be issued. This again will be at the discretion of the rep and management of Fact.MR.

About Pricing

Until not explicitly specified, the prices mentioned on our website are for global market analysis. Fact.MR is committed to providing market research at affordable pricing. The pricing of our reports is aligned with this commitment.

The report price structure is based upon the complexity of the task, the number of consultants who were/will be engaged in report creation, primary interview & survey costs, and secondary research costs.

Custom projects are priced differently, and costing for such is discussed confidentially with the client.

Depending upon the number of users who need to access the report, you can choose among individual, corporate, and enterprise licenses. Below is the pricing and features of these license types.

Type Report Price Accessibility Format
Individual License $5,000 One user access PDF Only
Corporate License $7,500 Up to 10 users access PDF (Printable + Data in Excel Sheet)
Enterprise License $10,000 Any number of users PDF (Printable + Data in Excel Sheet)

Although Fact.MR recommends global reports due to the interconnectedness of markets and relative influences, we understand that clients have varied or limited requirements.

Upon establishing feasibility that report accuracy will not be compromised, Fact.MR does offer clients an option to extrapolate certain sections of the report. You can discuss the unique requirements with our business development rep and research specialist who will suggest the best option for you – in terms of both scope and pricing.