Frequently Asked Questions (FAQs)
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Based on the number of users who need to access the study, you can choose the suitable license type. If only one users needs to access the study, then a single user license is appropriate. However, with a single user license, the report can be viewed on only device, and sharing/printing is automatically blocked. With a multi-user license, up to 10 users can access the study, whereas for corporate user license, any number of users can access the study.
A Fact.MR published market research report means that all the insights have been compiled, peer-reviewed, and post a final QC check, the report can be made available to you. Post successful order confirmation, you can receive a published report within 48-72 hours. Planned reports are those studies which are work-in-progress, and data collection is underway. The delivery time for these reports varies from report to report – you can enquire more about planned reports by contacting us.
Usually, a refund process works when buyer ‘returns’ the product and subsequently payment is refunded. However, in case of data or insights, the process of ‘return’ is ambiguous. Therefore, we pay a lot of focus to pre-sales evaluation and transparent communication to make sure clients are aware of what they will get, and any limitations. However, if a client is not satisfied with our work, we make sure to revise any specific pages/chapters.
It takes up to 24 hours for payment to reflect on our system. Rest assured, our team will quickly get in touch with you to confirm the payment receipt. The timeline to receive the report varies from published report to planned report, and further information will be provided to you by our representative.