Computer Aided Dispatch (CAD) Market

Computer Aided Dispatch (CAD) Market Analysis By Component (Computer Aided Dispatch Solutions, Services), By Deployment (Cloud-based, On-premises), By Organization (Large Enterprises, SMEs), By Application Area, By Industry & By Region - Global Market Insights 2022-2032

Analysis of Computer Aided Dispatch (CAD) market covering 30 + countries including analysis of US, Canada, UK, Germany, France, Nordics, GCC countries, Japan, Korea and many more

Computer Aided Dispatch Industry Outlook (2022-2032)

The computer-aided dispatch market is expected to close in on revenues worth over US$ 5.95 Bn in 2032, expanding at a CAGR of 11.2% according to recent research of Fact.MR.

Anticipated Market Size (2022)

US$ 2.06 Bn

Projected Market Value in 2032

US$ 5.95 Bn

Value CAGR (2022-2032)


Market Share of North America


The growth of the computer-aided dispatch market remains influenced by innovations and advancements in technology aiding in widening the scope of application of CAD systems. The computer-aided dispatch market remains highly consolidated with leading players accounting for nearly 60% of the market shares.

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Revenue from Computer Aided Dispatch Industry from 2017 to 2021 Compared to Demand Outlook for 2022 to 2032

As per Fact.MR’s recent analysis report, the demand for CAD technology witnessed stellar growth in the past half-decade, registering a staggering 10% value CAGR from 2017 to 2022. Computer-aided dispatch solutions are profoundly used by public safety departments or agencies where dispatch and unit position monitoring are critical.

Increase in cybercrime, natural disasters and national public safety initiatives and updated policies and regulations, and the advent of connected devices are driving the market for computer aided dispatch. Prospects further heightened during the COVID-19 pandemic, with organizations leveraging computer aided dispatch systems to monitor employees’ progress in remote working arrangements, and healthcare providers using them to supervise patients and staff alike to prevent spread of the infection.

Future market demand is expected to surge even further, as several enterprises shift to the virtual landscape. This will necessitate increased deployment of safety monitoring software, along with advanced computer aided analytical tools. The market valuation is estimated to exceed a mark of nearly US$ 6 Bn through 2032, following CAGR of 11.2% during the futuristic outlook.

What are the Factors Driving the Demand for Computer Aided Dispatch Software?

Extensive Reliance on the Internet of Things (IoT) Augmenting Adoption

The computer-aided dispatch solutions continue to gain ground in public transport, safety, reporting, and emergencies services verticals. As network speeds increase and become more economical, computer aided dispatch (CAD) technology will expand, and systems will have the ability to share rich data including images and videos, with first responders enroute to an incident to provide information for enhanced situational.

The development of the IoT continues to provide a strong infrastructure required for the growth of the computer aided dispatch market. Snowballing connectivity between objects has empowered effective detection, monitoring and management of resources and human life.

Additionally, advances in IoT coupled with advancements in wearable technology is likely to boost CAD developments, with these combined systems allowing operators to precisely locate people, and allowing consumers to use features such as text to voice to contact public safety agencies. The technology can automatically contact agencies in case the person wearing it under distress.

Immense Scope for Deployment across Public Safety Enforcement Agencies

The new and improved computer-aided dispatch systems allow public safety agencies to streamline their dispatch workflows by automating location detection, effective caller identification, and number identification. The latest advancements in cloud-based and wearable technologies have enlarged growth prospects for the global CAD market.

For example, Apple recently announced a new walkie-talkie feature for the Apple Watch, which is available with the newest software update. While still in its early stages of development, the idea of walkie-talkies on wearable technology may have been used outside of a consumer market. The benefits offered by the modern computer-aided dispatch systems enable emergency services to respond quickly and efficiently, which can potentially bring down the number of lives lost on account of preventable deaths.

Administrative authorities are already shifting toward more integrated, enhanced CAD solutions in emergency services, with the US National Emergency Number Association announcing the NextGen 911 plan which proposes the enhancement of the current computer-aided dispatch services across the country by 2023.

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Region-wise Analysis:

Why North America Remains at the Forefront of Computer-Aided Dispatch?

Robust Enforcement of Domestic Security to Enhance CAD Systems Deployment

The U.S. Department of Homeland Security (DHS) established the System Assessment and Validation for Emergency Responders (SAVER) Program to assist emergency responders in making procurement decisions. Furthermore, the expanding national public safety initiatives and the modern policies and regulations towards adopting the solutions is driving the global Computer-Aided Dispatch market in the region.

Additionally, a rise in criminal activities and the natural disasters strains for efficient public safety and dispatch solutions is driving the growth of the dispatch market. According to Fact.MR, CAD demand in North America is likely to surge at a CAGR of 9% from 2022-2032.

Along with this, the CAD systems have now become an interoperable, nimble platform that works to simplify communications between 911 and first responders. Next-generation 911 has propelled the demand for CAD systems in recent years.

How Opportunistic are Growth Prospects in Asia for Computer Aided Dispatch Software?

Strengthening Regional Security Apparatus is Driving Adoption

Asia is projected to depict a higher growth rate owing to an upsurge in investments in public safety & infrastructure progress through the forecast period. The global computer-aided dispatch market was evaluated nearly at US$ 1.52 Bn in 2021, and is anticipated to cultivate with a healthy CAGR of around 10% through 2032.

The participation of the government is critical for investments in the market. The CAD market is undergoing technical advancements with Geographic Information System (GIS) and Closed-Circuit Television (CCTV) integration.

The emphasis on smart cities and improved transportation systems has amplified the usage of CAD systems, which help in public safety and ensure timely dispatch of units to several sectors. Amongst all countries, India, Hong Kong, Malaysia, Singapore, China, Vietnam, and Australia are good prospects for the CAD market.

computer aided dispatch market by Fact.MR

Category-wise Insights:

How Computer-Aided Dispatch System Serves the Utility Industry?

Streamlining Multiple Workflows for Enhanced Efficiency Driving Growth

Urbane computer-aided dispatch systems, combined with artificial intelligence and navigation technologies, endorse efficient routes, monitor resources, and streamline the whole dispatching process, which in turn assists in curtailing the response times.

The study opines widespread implementation of computer-aided dispatch systems in governmental administrations to reinforce market growth, with revenues assessed at nearly US$ 600 Mn for 2022.

Why are Cloud-based CAD Systems Gaining Traction Globally?

Quest to Gain Competitive Advantage by E-Commerce & Logistics Players to Stimulate Uptake

Fact.MR summarizes that demand for cloud-based CAD systems will expand significantly in the coming years. The competition in the logistics and e-commerce sectors is escalating, as corporations shift their emphasis toward restructuring their dispatch solutions and call centres, to expand their customer base. As public safety personnel respond to increasingly complex events, they require technology with the ability to support their efforts.

Motorola Solutions have developed PremiereOne Computer-Aided Dispatch (CAD) software which helps in providing public safety. This scheduling software assists in maintaining situational awareness as incidents of public security jeopardy escalate with real-time response location, status information and alerts.

Know thy Competitors

Competitive landscape highlights only certain players
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Competitive Landscape

Prominent players are embracing innovative approaches such as ground-breaking marketing tactics, technological advancements, mergers, and acquisitions to expand their market ground

  • In November 2020, Carbyne Partners with Central Square Technologies for CAD Improvements. The partnership between a startup and a conglomerate is a step toward more 911 callers having the ability to open live video chats, perform instant messaging and share data with emergency dispatchers.
  • In December 2021, Softil, the world’s leading mission-critical communications (MCX) enabler, and Zetron, a global leader in integrated mission critical communications technology, had jointly announced that Softil’s BEEHD MCX-enabling technology will be used by Zetron to expand the LTE Push-To-Talk (PTT) integration capabilities of its dispatch solutions.

Key Segments Covered in the Computer Aided Dispatch Industry Analysis

  • By Component

    • Computer Aided Dispatch Solutions
    • Computer Aided Dispatch Services
      • Implementation
      • Support & Maintenance
      • Training
  • By Deployment Type

    • Cloud-based
    • On-premises
  • By Application Area

    • Unit Management
    • Reporting & Analysis
    • Call Management
    • Decision Support
  • By Industry

    • Transportation
    • Government
    • Healthcare
    • Utilities
  • By Organization Type

    • Large Enterprises
    • Small & Medium Enterprises (SMEs)

- FAQs -

As of 2022, sales of computer-aided dispatch systems and software are estimated to reach nearly US$ 2.06 Bn.

From 2017 to 2021, sales of Computer Aided Dispatch expanded at 10% CAGR.

According to fact.MR, the computer aided dispatch market is projected to grow at a CAGR of 11.2% to reach US$ 5.95 Bn by 2032 end.

Extensive applications in national and public security apparatuses is fuelling sales of computer aided dispatch software and services

The North America computer aided dispatch market is projected to register a CAGR of 9% from 2022-2032

Central Square Technologies, Priority Dispatch Corp, Zetron, Inc., Southern Software, Inc., NowForce, FDM Software, and Harris Systems USA, Inc. are some prominent computer aided dispatch providers

The Cloud segment of deployment type is the fastest-growing segment in the market.

Computer Aided Dispatch (CAD) Market

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