Auto Dialer Software Market

Auto Dialer Software Industry Outlook (2022-2032)

The global auto dialer software market is likely to be valued at US$ 417 Million in FY 2022, up from US$ 382 Million in 2021.

Report Attribute	Details
Anticipated Base Year Value (2021)	US$ 382 Million
Expected Market Value (2022)	US$ 417 Million
Projected Forecast Value (2032)	US$ 1 Billion
Global Growth Rate (2022-2032)	9.5% CAGR
Growth Rate of the U.S Market (2022-2032)	9.3% CAGR
Expected Market Value of China (2032)	US$ 74.8 Million
U.K Market Expansion Rate (2022-2032)	8.5% CAGR
Key Companies Profiled	Agile CRM CallFire Inc. Voiptime Cloud Voicent Communications Inc. OnTimeTelecom A-Star Group Arbeit Software CallOnTheGo Vert-Age Dialer

During the past year, the industry registered a Y-o-Y increase worth 9.2%. From 2022-2032, auto dialer software sales are poised to flourish at a CAGR of 9.5% to reach a value of US$ 1 Billion by the end of the said forecast period.

The market for auto dialer software is poised to yield absolute dollar growth worth US$ 614.1 Million until 2032. Demand for cloud based auto dialer software will continue to flourish, with a documented CAGR of 9.6% during the 2015-2021 historical period of assessment, while predictive dialer sales flourished at a rate of 9.4% during the same time period. The U.S will dominate the global market, registering a growth opportunity worth US$ 214.7 Million from 2022-2032.

2015 to 2021 Auto Dialer Software Market Revenue Analysis vs. Market Outlook 2022-2032

Demand for auto dialer software flourished at a CAGR of 9.8% during the 2015-2021 historical period, as per research conducted by market research and competitive intelligence provider Fact.MR. As the number of call centers globally incline, demand for efficient customer care and telemarketing solutions are rising substantially, for which efficient management software deployment is rising too.

Furthermore, a majority of businesses are transitioning towards remote working, which is necessitating investments in connectivity solutions, including cloud-based telemarketing as well as establishment of conventional call centers. This trend was especially poignant since the outbreak of the COVID-19 pandemic.

As industries look to eliminating construction of unnecessary physical infrastructure, investments in the cloud based auto dialer software segment is expected to rise prolifically, which will generate major growth opportunities. Moreover, countries such as China, Japan and South Korea are likely to be major growth hotspots as a majority of call centers are situated in these countries. Overall, the global market is poised to surge more than 2x during the 2022-2032 forecast period.

Key Drivers Stimulating Auto Dialer Software Industry Expansion

Improving Business Productivity and Streamlining Operations to be Key Catalyst

Globally, enterprises are seeking to enhance business productivity by outsourcing their operations to third parties. Companies are moving away from relying on in-house call center teams to hiring professional telemarketing and telecommunications service providers. This helps industries maintain revenue and profit margins as it significantly enhances research capabilities and eventually improves productivity.

Deploying auto dialer software helps organizations differentiate easily between productive and unproductive calls, along with eliminating the need of spending time while manual dialing. Since manual dialing is becoming outdated, usage of automatic dialer software has been increasing as it minimizes the idle time as well as improves call connect ratio, thus improving overall operational efficiency for sales organizations.

Moreover, issues such as misdialing, call drops as well as excessive waiting times are comparatively reduced with the help of auto dialer software, thus affecting its market growth. With availability of different types of software, demanding applications such as predictive and progressive dialing features are efficiently deployed across various organizations to meet customer requirements. Growth of major industry verticals such as e-commerce, banking and financial services have helped in adopting auto dialer software to reach out to large number of customers and provide services within lesser time intervals.

Increased Demand from Call Centers to Streamline Workflow Stimulating Demand

The rising adoption of automatic dialing across call center organizations has been acting as one of the major driving factor towards the significant growth of auto dialer software market. Rising technological advancements such as speed dialing within cloud, improved integration with CRM software and many others have caused the call centers to upgrade as well as make use of advanced technology based software to ensure more productivity.

Deployment of such software has been growing across call centers as it provides advantage of increasing the agents talk time ratio from 15-20 minutes per hour to 40-50 minutes per hour, thus causing better customer relationships with higher productivity. Usage of auto dialer software significantly helps the call centers to have insights about various operations as well as activities through customizable real time dashboards.

Auto dialer software helps call center customer service teams by offering snapshots about customer contact details before dialing calls, thus helping the teams to manage customer requirements and leads more efficiently. Moreover, such features of the auto dialer software’s helps the call center agents to use real time information for preparing of callback lists, thus causing restricting of outbound calls with improving leads consistently.

Key Challenges to Auto Dialer Software Industry Expansion

High Installation Costs likely to limit Uptake across Key Industry Verticals

High installations costs are likely to hamper the growth of auto dialer software market. Since usage of auto dialer software have been increasing due to their capabilities of providing workflow automation for the various industrial sectors, thus there is growing needs towards facilitating as well as improving more features, thus making its cost incremental in nature. Premium options availability incurs high investments from the end users, due to providing additional enhanced services, thus causing lesser demands from small scale industries.

Moreover, with growing technology advancements, developers have been constantly upgrading the facilities to improve digitalization standards, thus causing high pricing charges for them. Such factors have been causing slower growth of auto dialer software in the markets.

Country-wise Analysis

How Opportunistic are Growth Prospects across the U.S Market?

Presence of a Fertile Call Center Industry to Bolster Growth Prospects

Fact.MR anticipates the auto dialer software industry across the U.S to experience maximum growth, at a CAGR of 9.3% from 2022 to 2032. The market is anticipated to yield a dollar opportunity worth US$ 214.7 Million to reach a value of US$ 365.3 Million by the end of the said forecast period. Growth is attributed to the presence of a booming call center industry.

Call centers have radically transformed the manner in which customers communicate with companies. In the U.S, call centers have become unified hubs of communication tools, allowing for direct connection between customers and clients across multiple channels, platforms and devices. Many call centers are also shifting towards cloud hosted solutions.

It was estimated that in 2019, 66% of global call centers were situated in the U.S alone, with more than 10% of them earning revenues exceeding US$ 25 Billion. This number is only forecast to increase in the future, which is why major enterprises are investing in advanced auto dialer software solutions which will enable a more streamlined exchange between themselves and potential customers.

Why are Auto Dialer Software Providers Venturing into China?

Extensive Applications in the Telecommunications Industry to Drive Growth

The telecommunication industry in China has emerged as one of the fastest growing sectors in the country. According to a white paper published by China Telecom, the country’s 371 million phone subscribers account for 20% of the world, while its 131 million internet users comprise one-tenth of the world’s users. As of December 2020, the Chinese telecom industry yielded ¥ 120 Billion (US$ 19 Billion) worth of revenue.

The business volume of key telecommunications services providers almost tripled in the previous decade, with nearly 1.5 Billion mobile service users. In order to provide uninterrupted and seamless telecom services to customers, prominent service providers are incorporating major technological advancements, ranging from call dropping prevention to predictive dialing.

This has significantly heightened growth prospects for auto dialer software solutions across the country. Prominent service providers include Adversus Dialer, CloudTalk, Kixie PowerCall & SMS and DialerAI among others. As per Fact.MR’s estimates, the Chinese market is poised to reach US$ 74.8 Million by 2032, flourishing at a CAGR of 8.9% during the forecast period. Moreover, an absolute opportunity worth US$ 43 Million is expected throughout the forecast period.

Country-wise Value CAGRs for Auto Dialer Software (2022-2032)

U.S	9.3%
U.K	8.5%
China	8.9%
Japan	8%
South Korea	7.3%

Category-wise Insights

Which Auto Dialer Software Deployment Category is Most Preferred?

Cloud-based Auto Dialer Software Platforms to Reign Supreme

According to Fact.MR, demand for cloud-based auto dialer software is expected to emerge strongest, with an expected CAGR of 9.4% from 2022 to 2032. As businesses shift to remote working arrangements, demand for cloud computing has increased substantially, particularly in the past two years.

Hence, prominent auto dialer software providers are investing in offering advanced cloud-based solutions to prominent end use industries. Numerous solutions have presented themselves in the industry in the past few years. Some examples include Talkdesk, NICE CXone, Five9, Genesys Cloud CX and ZoomInfo Engage among others.

By Type, which Auto Dialer Software is expected to Dominate?

Predictive Auto Dialer Software to experience Maximum Uptake

Demand for predictive auto dialer software is forecast to witness maximum deployment, as demand for greater call center efficiency and streamlined operations heightens. Contemporary customers are looking for swift resolution of issues, for which any type of hindrance is not permitted.

By extensively screening calls and predicting when call agents will be available to answer based on call metrics, it allows for faster resolution of issues customers may face. A CAGR of 9% has been projected for the predictive dialer segment by Fact.MR from 2022 to 2032.

Competitive Landscape

Prominent auto dialer software providers are reliant on partnerships, collaborations, acquisitions and new software launches so as to stay afloat in the global market. Constant innovations to ensure a seamless client-customer relationship are the main focus of prominent market players.

• Agile CRM is a prominent auto dialer software provider. The company offers software solutions aimed at automating, streamlining and managing telephone outreach for call centers. It offers solutions concerning outbound calls, inbound calls, missed call alerts, call tags and call reporting among other functions
• On a similar note, Voiptime Cloud offers a broad range of cloud-based predictive dialer solutions, which are easy to use, affordable and scalable for outbound calling campaigns. The software is capable of enhancing agent talking time up to 300%, permitting running up to 20 concurrent call attempts per agent.
• Voicent Communications Inc. is yet another pioneer in the global auto dialer software industry, offering a robust Inbound Contact Center Solution. The solution provides real-time historical tracking and reporting of agent performance and availability, whisper coaching & monitoring, enables automated compliance with the FTC Dropped Calls Rule, and integration with other call center tools

Key Segments Covered in the Auto Dialer Software Industry Survey

• Auto Dialer Software by Deployment Type :

  • Cloud-based Auto Dialer Software
  • On-premise Auto Dialer Software

• Auto Dialer Software by Type :

  • Predictive Auto Dialer Software
  • Progress Auto Dialer Software
  • Power Auto Dialer Software
  • Preview Auto Dialer Software

• Auto Dialer Software by End Users :

  • Auto Dialer Software for Banking & Financial Services
  • Auto Dialer Software for Healthcare
  • Auto Dialer Software for Utilities
  • Auto Dialer Software for Telecommunications
  • Auto Dialer Software for Other End Users

• Auto Dialer Software by Organization Size :

  • Auto Dialer Software for Large Enterprises
  • Auto Dialer Software for SMEs

• Auto Dialer Software by Region :

  • North America Auto Dialer Software Market
  • Latin America Auto Dialer Software Market
  • Europe Auto Dialer Software Market
  • Asia Pacific Auto Dialer Software Market
  • Middle East & Africa Auto Dialer Software Market