Self-service Kiosk Market

Self-Service Kiosk Market Snapshot (2022-2032)

The self-service kiosk market is expected to garner a market value of US$ 28 Bn in 2022, anticipated to register a positive CAGR of 11% in the forecast period 2022-2032 and reach a value of US$ 79.5 Bn. As of 2021, the market was valued at over US$ 26 Bn.

Self-Service Kiosk Market Size (2022)	US$ 28 Bn
Sales Forecast for Self-Service kiosk (2032)	US$ 79.5 Bn
Global Market Growth Rate (2022 to 2032)	11% CAGR
Key Companies Profiled	Advanced Kiosks Aila Technologies, Inc. ZEBRA Technologies Corporation Embross IER, Kiosk Information Systems Meridian Kiosks NCR Corporation REDYREF Source Technologies.

With various technological advancements, self-service technologies are being used extensively at banks, hospitals, airports, amusement parks, etc. Consumer demand for self-service kiosks is rising day by day, as more and more consumers are looking for a better experience such as customization, convenience, and enhanced interface.

Demand Analysis of Self-Service Kiosk from 2017-2021 Vs Future Outlook 2022-2032

From 2017 to 2021, the global self-service kiosk market registered significant gains, expanding at a CAGR of nearly 7%. In the past half-decade, self-service kiosks have seen significant growth in use, owing to the rising food and retail sector. 

However, due to the COVID-19 pandemic in FY-2020, growth of the industry was hindered. Trade restrictions, supply-chain disruptions, and lockdowns were some of the factors that dented sales. Future trend of the industry is voice-based self-service kiosks, as touch-based self-service kiosks are becoming unpopular due to the COVID-19 pandemic.

Demand has been rising for self-service kiosks at airports, self-service kiosks for hotels, interactive kiosks at hospitals, and across many sectors. The market is set to grow at an impressive 11% CAGR over the forecast period (2022-2032) due to increasing benefits of self-service kiosks.

What are the Primary Applications that Generate Demand for Self-Service Kiosks?

During the assessment period, consumers are expected to demand more customized and user-friendly self-service kiosks. Consumers are predominantly embracing self-service kiosk technologies in areas such as shopping malls, airports, hospitals, etc., which can reduce waiting time, and are customized and interactive.

These factors will drive self-service kiosk penetration as more and more retail, healthcare, and convenience stores are opting for automated self-service kiosks. Over the assessment period, adoption of physical barcode scanners along with self-checkout counters for payment is set to drive market expansion. Food chains such as Taco Bell and McDonald's are installing self-service kiosks in good numbers, which has led to increase in overall footfall.

Which Region Offers Great Potential for Self-Service Kiosk Installation?

Asia Pacific currently holds a majority of the market share for self-service kiosks, with China accounting for around 30% share in the region. Growing urbanization and customer preference for customized operations through self-service kiosks are major drivers in the region. Moreover, convenient and contactless payments with growing acceptance in the financial sector are also a major factor for the region's growth in this space.

In terms of value and volume, North America is seeing exponential growth in the market. The North American market is being driven by demand for quick shopping experiences and decreased queue wait timed.

Country-Wise Analysis

Why is China a Huge Market for Self-Service Kiosks Ordering System?

Rapid Advancements in Technology Prompting Increased Uptake

Asia Pacific is the fastest-growing market in the self-service kiosk ordering system space, and China alone accounted for 30.5% of the market share in the region in 2019. Growth can be attributed rising number of metro cities and installation of self-service kiosks to meet the demand of consumers.

Additionally, China, being a technological hub, is coming up with innovations in self-service kiosks ordering systems. In April 2019, Vending show and China self-service kiosk organized by UBM Sinoexpo exhibited cutting-edge innovation such as mobile payment equipment, automated solutions, mobile payment equipment, etc. Such developments in the country have resulted in higher profits, thus encouraging people to invest more in self-service kiosks ordering systems.

What is the Projected Growth for the U.S. Self-Service Kiosk Industry?

Preference for Instant Shopping to Heighten Adoption

The U.S self-service kiosk market is the fastest-growing market in terms of value and volume. Due to enhanced customer experience, people are increasingly opting to shop from self ordering kiosks. A market share of 40% is expected for the U.S landscape.

Quick shopping experiences and high disposable income are driving demand for interactive self ordering kiosks in the U.S.  In June 2020, Samsung Electronics America announced new display solutions. Additionally, Palmer Digital Group, a division of the Industrial Enclosure Corporation, introduced a temperature screening self-service kiosk to track temperatures before entering any area.

Category-wise Insights

Which Self-service Kiosk Type Accounts for Highest Demand?

High Growth Prospects Anticipated for Retail Kiosks

Retail kiosks, based on product, currently holds a majority of the market share in the self-kiosk systems space, accumulating 55% revenue. Since demand for user-friendly self-service kiosks is increasing, various retail stores are opting for more automated self-service kiosks. Self-checkout counters and barcode scanners are newly identified trends in this space.

Convenience stores such as Amazon Go, supermarkets, and dine-in restaurants are increasingly upgrading to automated systems to be ahead of their competitors for self-service kiosks in restaurants. In-store product information and display of products on a promotional basis are helping improve brand loyalty.

How big is the Opportunity in the Payment Industry for Self-service Kiosks?

Non-Cash Payment Self Service Kiosks to Remain Prominent

In terms of payment, the non-cash payment segment is expected to grow at an increasing pace. Demand for contactless payment methods have surged due to the COVID-19 impact.

People are opting for fast and customized cashless payments. Self-service payment method kiosks can be remotely accessed, which is an added advantage from the service provider’s side. A CAGR of 12% is anticipated for this segment.

Which End Use industry has High Potential Growth for the Projected Forecast Period?

Banking and Financial Services to Make Maximum Usage of Self-Service Kiosks

Apart from the retail sector, banking and financial services are projected to show high potential growth attributed to introduction of cashless payment services. Touchless payment and physical barcode scanners are driving demand for self-service kiosk installation. The segment is expected to account for 30% revenue across the forecast period.

How Has COVID-19 Impacted Manufacturers of Self-Service Kiosks?

The COVID-19 pandemic, in a way, has impacted the market as well as been seen as a driver for self-service kiosk manufacturers. Trade restrictions, supply-chain disruptions, and lockdowns were factors that dented self-service kiosk sales in 2020.

However, more people are embracing the use of self-service kiosks that can minimize human-to-human contact and help in reducing the spread of the virus. Moreover, new trends such as voice-based self-service kiosks are picking up pace in the market, as they offer much more safety to consumers.

Competitive Landscape

The competitive landscape of the self-service kiosk market is shaped by product innovation and strategic mergers & acquisitions. Front Runners are emphasizing capacity enhancements and global footprint expansion to leverage lucrative prospects in developing economies. 

• In August 2021, NCR Corporation announced that $2.7-billion asset TruMark Financial Credit Union has selected NCR to provide a more seamless, consistent digital banking experience to its retail and business members. With NCR Digital Banking, TruMark Financial will be able to offer an intuitive experience for consumers and businesses alike.
• In October 2021, Zebra Technologies Corporation announced the acquisition of antuit.ai, a provider of artificial intelligence (AI)-powered Software-as-a-Service (SaaS) solutions specific to forecasting and merchandising for the retail and CPG industries.

Key Market Segments in Self-Service Kiosk Industry Research

• Product

  • Food Self-service Kiosks
  • Beverage Self-service Kiosks
  • Retail Self-service Kiosks
  • Parking Self-service Kiosks
  • Electric Vehicle Charging Self-service Kiosks
  • Patient Interactive Self-service Kiosks
  • Information Self-service Kiosks
  • Employment Self-service Kiosks
  • Check-in Self-service Kiosks
  • Automated Teller Machines 

• Payment Method

  • Cash Payment Self-service Kiosks
  • Non-cash Payment Self-service Kiosks 

• End User

  • Self-service Kiosks for Banking & Financial Services
  • Self-service Kiosks for Healthcare
  • Self-service Kiosks for Retail
  • Self-service Kiosks for Hospitality
  • Self-service Kiosks for Transportation