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Self-service Kiosk Market

Self-service Kiosk Market

Self-service Kiosk Market, Forecast, Trend, Analysis & Competition Tracking - Global Market Insights 2021 to 2031

Self-service Kiosk Market
  • Apr-2021
  • List of Tables : 64
  • List of Figures : 103
  • 170 Pages
  • Technology

About The Report

The global self-service kiosk market is expected to expand at a healthy CAGR of around 11% over the 2021 to 2031 forecast period, with demand for voice-based self-service kiosks skyrocketing.

Self-service kiosks are interactive terminals that enable action, display information, or streamline the process, giving customers control over getting things done on their terms. With various technological advancements, self-service technologies are being used extensively at banks, hospitals, airports, amusement parks, etc. Consumer demand for self-service kiosks is rising day by day, as more and more consumers are looking for a better experience such as customization, convenience, and enhanced interface.

The supply side too is enhancing the technological base for the seamless supply of products and services by standardizing services and minimizing labour cost, leading to an enhanced customer base. End-use industries such as healthcare, aviation, hospitality, retail, and banking are projected to give a major boost to market growth over the coming years.

The main objective of this report by Fact.MR on the self-service kiosk market is to provide insights on the overall market scenario, technological advancements, and demand generation. Key segments have been highlighted in the report in an elaborative way. This report provides insights on various key drivers, restraints, opportunities, trends, and pricing analysis, along with key success factors.

Market trends have been tracked in 20+ high-growth countries, pointing towards countries in North America, Europe, and East Asia holding bulk of the market share. Insights have been streamlined in the report in the form of a timeline, where the report is drafted in historical (2016-2020) and forecast terms (2021-2031).

Historical Trends Vs Future Projections

In the past half-decade, self-service kiosks have seen significant growth in use, owing to the rising food and retail sector. At a CAGR of 11%, the market is forecast to see impressive growth. Market growth will be primarily due to improvements in consumer convenience and providing value to customers.

However, due to the COVID-19 pandemic in FY-2020, growth of the industry was hindered. Trade restrictions, supply-chain disruptions, and lockdowns were some of the factors that dented sales. Future trend of the industry is voice-based self-service kiosks, as touch-based self-service kiosks are becoming unpopular due to the COVID-19 pandemic. Demand has been rising for self-service kiosks at airports, self-service kiosks for hotels, interactive kiosks at hospitals, and across many sectors.

Owing to these factors, demand over the long-term forecast period can be estimated by breaking the forecast timeline into three parts:-

  1. Short-run: Growth of market is expected to be hindered due to the COVID-19 pandemic, with demand for voice-based self-service kiosks increasing rather than touch-based self-service kiosks.
  2. Medium-run: Demand is set to be observed with price normalization and the market is set to gain momentum.
  3. Long-run: The market is set to grow at an impressive 11% CAGR over the forecast period (2021-2031) due to increasing benefits of self-service kiosks.

Know More Details About the Report

What are the Primary Applications that Generate Demand for Self-Service Kiosks?

During the assessment period, consumers are expected to demand more customized and user-friendly self-service kiosks. Consumers are predominantly embracing self-service kiosk technologies in areas such as shopping malls, airports, hospitals, etc., which can reduce waiting time, and are customized and interactive.

These factors will drive self-service kiosk penetration as more and more retail, healthcare, and convenience stores are opting for automated self-service kiosks. Over the assessment period, adoption of physical barcode scanners along with self-checkout counters for payment is set to drive market expansion. Food chains such as Taco Bell and McDonald's are installing self-service kiosks in good numbers, which has led to increase in overall footfall.

Which Region Offers Great Potential for Self-Service Kiosk Installation?

Asia Pacific currently holds a majority of the market share for self-service kiosks, with China accounting for around 30% share in the region. Growing urbanization and customer preference for customized operations through self-service kiosks are major drivers in the region. Moreover, convenient and contactless payments with growing acceptance in the financial sector is also a major factor for the region's growth in this space.

In terms of value and volume, North America is seeing exponential growth in the market. The North American market is being driven by demand for quick shopping experiences and decreased queue wait timed.

Over the last few years, the market in Brazil has also shown significant growth, wherein, it grew by 13% in 2019.

self service kiosk market region

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Country-wise Analysis

Why is China a Huge Market for Self-service Kiosks?

Asia Pacific is the fastest-growing market in the self-service kiosk space, and China alone accounted for 30.5% of the market share in the region in 2019. Growth can be attributed rising number of metro cities and installation of self-service kiosks to meet the demand of consumers.

Additionally, China, being a technological hub, is coming up with innovations in self-service kiosks. In April 2019, Vending show and China self-service kiosk organized by UBM Sinoexpo exhibited cutting-edge innovation such as mobile payment equipment, automated solutions, mobile payment equipment, etc.

Such developments in the country have resulted in higher profits, thus encouraging people to invest more in self-service kiosks.

What is the Projected Growth for the U.S. Self-service Kiosk Industry?

The U.S is the fastest-growing market in terms of value and volume. Due to enhanced customer experience, people are increasingly opting to shop from self-service kiosks. Quick shopping experiences and high disposable income are driving demand for interactive kiosks in the U.S. In June 2020, Samsung Electronics America announced new display solutions. Additionally, Palmer Digital Group, a division of the Industrial Enclosure Corporation, introduced a temperature screening self-service kiosk to track temperatures before entering any area.

Category-wise Insights

Which Self-service Kiosk Type Accounts for Highest Demand?

Retail kiosks, based on product, currently hold a majority of the market share in the self-kiosk systems space. Since demand for user-friendly self-service kiosks is increasing, various retail stores are opting for more automated self-service kiosks. Self-checkout counters and barcode scanners are newly identified trends in this space. Convenience stores such as Amazon Go, supermarkets, and dine-in restaurants are increasingly upgrading to automated systems to be ahead of their competitors for self-service kiosks in restaurants.

In-store product information and display of products on a promotional basis are helping improve brand loyalty.

How Big is the Opportunity in the Payment Industry for Self-service Kiosks?

In terms of payment, the non-cash payment segment is expected to grow at an increasing pace. Demand for contactless payment methods have surged due to the COVID-19 impact. People are opting for fast and customized cashless payments. Self-service payment method kiosks can be remotely accessed, which is an added advantage from the service provider’s side.

Which End Use industry has High Potential Growth for the Projected Forecast Period?

Apart from the retail sector, banking and financial services are projected to show high potential growth attributed to introduction of cashless payment services. Touchless payment and physical barcode scanners are driving demand for self-service kiosk installation.

How Has COVID-19 Impacted Manufacturers of Self-Service Kiosks?

The COVID-19 pandemic, in a way, has impacted the market as well as been seen as a driver for self-service kiosk manufacturers. Trade restrictions, supply-chain disruptions, and lockdowns were factors that dented self-service kiosk sales in 2020. However, more people are embracing the use of self-service kiosks that can minimize human-to-human contact and help in reducing the spread of the virus. Moreover, new trends such as voice-based self-service kiosks are picking up pace in the market, as they offer much more safety to consumers.

An Adaptive Approach to Modern-day Research Needs

Competitive Landscape  

These aforementioned players rely on a blend of organic and inorganic strategies to deepen penetration across lucrative markets. These strategies include product launches, collaborations with key players, partnerships, acquisitions, and strengthening of regional and global distribution networks.

  • For instance, in 2019, POS Solutions, a restaurant solution provider, announced its acquisition by NCR Corporation. This was the fourth local acquisition by NCR Corporation in the region. The acquisition is set to expand the reach of NCR Corporation in the restaurant business.

Similarly, recent developments related to companies manufacturing self-service kiosk software and hardware have been tracked by the team at Fact.MR, which is available in the full report.

self service kiosk market regional analysis by Fact.MR

Report Scope



Forecast Period


Historical Data Available for


Market Analysis

US$ Mn for Value & Million units for volume

Key Regions Covered

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Oceania
  • the Middle East & Africa

Key Countries Covered

  • U.S.
  • Mexico
  • Venezuela
  • Germany
  • U.K.
  • Russia
  • China
  • Japan
  • India
  • GCC

Key Segments Covered

  • Product
  • Payment Method
  • End Use
  • Region

Key Companies Profiled

  • Advanced Kiosks
  • Aila Technologies, Inc.
  • ZEBRA Technologies Corporation,
  • Embross
  • IER, Kiosk Information Systems
  • Meridian Kiosks
  • NCR Corporation
  • Source Technologies.

Customization & Pricing

Available upon Request

Key Questions Answered in Report

  • How will the market expand until 2031?

    Fact.MR projects the market to register a CAGR of around 11% across the 2021-2031 assessment period. Higher penetration in the retail industry will bolster demand over the coming years.

  • Which country is the most prominent growth contributor?

    As per Fact.MR’s projections, China is expected to hold a pivotal role in driving demand for self-service kiosks. Surge in demand from retail and payment industries is set to be observed across the country.

  • What are the major advancements witnessed in self-service kiosks?

    Voice-based self-service kiosks with AI technologies are emerging as major advancements in this space.

  • Which players are prevalent in this landscape?

    Prominent players producing self-service kiosks include Advanced Kiosks, Embross, IER, Kiosk Information Systems, Meridian Kiosks, NCR Corporation, REDYREF, Aila Technologies, Inc., ZEBRA Technologies Corporation, and Source Technologies.

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Key Market Segments Covered

  • Product

    • Food Self-service Kiosks
    • Beverage Self-service Kiosks
    • Retail Self-service Kiosks
    • Parking Self-service Kiosks
    • Electric Vehicle Charging Self-service Kiosks
    • Patient Interactive Self-service Kiosks
    • Information Self-service Kiosks
    • Employment Self-service Kiosks
    • Check-in Self-service Kiosks
    • Automated Teller Machines
  • Payment Method

    • Cash Payment Self-service Kiosks
    • Non-cash Payment Self-service Kiosks
  • End User

    • Self-service Kiosks for Banking & Financial Services
    • Self-service Kiosks for Healthcare
    • Self-service Kiosks for Retail
    • Self-service Kiosks for Hospitality
    • Self-service Kiosks for Transportation
  • Region

    • North America
    • Latin America
    • Europe
    • East Asia
    • South Asia & Oceania
    • Middle East & Africa

Self-Service Kiosk Market- Scope of Report

A recent study by Fact.MR on the self-service kiosk market offers a 10-year forecast for 2021 to 2031. The study analyzes crucial trends that are currently determining the growth of the market. This report explicates on vital dynamics, such as the drivers, restraints, and opportunities for key market players along with key stakeholders as well as emerging players associated with the development of self-service kiosks.

The study also provides the dynamics that are responsible for influencing the future status of the market over the forecast period. A detailed assessment of value chain analysis, business execution, and supply chain analysis across regional markets has been covered in the report.

A list of prominent companies operating in market, along with their product portfolios, enhances the reliability of this comprehensive research study.

Report Summary

The study offers comprehensive analysis on diverse features, including production capacities, demand, product developments, revenue generation, and sales of self-service kiosks across the globe.

A comprehensive estimate on the market has been provided through an optimistic scenario as well as a conservative scenario, taking into account the sales of self-service kiosks during the forecast period. Price point comparison by region with global average price is also considered in the study.

Market Segmentation

Fact.MR has studied the self-service kiosk market with detailed segmentation on the basis of product, payment method, end use, and key regions.

  • Food Kiosks
  • Beverage Kiosks
  • Retail Kiosks
  • Parking Kiosks
  • Electric Vehicle Charging Kiosks
  • Patient Interactive Kiosks
  • Information Kiosks
  • Employment Kiosks
  • Check-in Kiosks
  • Automated Teller Machines Kiosks
Payment Method
  • Cash Payment
  • Non-cash payments
End Use
  • Banking & Financial Services
  • Healthcare
  • Retail
  • Hospitality
  • Transportation
By Region
  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Oceania
  • Middle East & Africa

“This taxonomy prepared is confidential and intended exclusively for the individual or entity with whom it is being shared. Reading, disseminating, distributing, or copying this to any party other than addressee(s) is unauthorized and prohibited.”

Analysis on Market Size Evaluation

The market has been analyzed for each market segment in terms of value (US$ Mn).

Market estimates at global and regional levels for self-service kiosks are available in terms of “US$ Mn” for value and “million units” for volume. A Y-o-Y growth contrast on prominent market segments, along with market attractiveness evaluation, has been incorporated in the report. Furthermore, absolute dollar opportunity analysis of all the segments adds prominence to the report. Absolute dollar opportunity plays a crucial role in assessing the level of opportunity that a manufacturer/distributor can look to achieve, along with identifying potential resources, considering the sales and distribution perspective in the global self-service kiosk market.

Inspected Assessment on Regional Segments

Key sections have been elaborated in the report, which have helped deliver projections on regional markets. These chapters include regional macros (political, economic, and business environment outlook), which are expected to have a momentous influence on the growth of the self-service kiosk market during the forecast period.

Country-specific valuation on demand for self-service kiosks has been offered for each regional market, along with market scope estimates and forecasts, price index, and impact analysis of the dynamics of prominence in regions and countries. For all regional markets, Y-o-Y growth estimates have also been incorporated in the report.

Detailed breakup in terms of value and volume for emerging countries has also been included in the report.

In-depth Analysis on Competitive Landscape

The report sheds light on leading manufacturers of self-service kiosks, along with their detailed profiles. Essential and up-to-date data related to market performers who are principally engaged in the production of self-service kiosks has been brought with the help of a detailed dashboard view. Market share analysis and comparison of prominent players provided in the report permits report readers to take preemptive steps in advancing their businesses.

Company profiles have been included in the report, which include essentials such as product portfolios and key strategies, along with all-inclusive SWOT analysis on each player. Company presence is mapped and presented through a matrix for all the prominent players, thus providing readers with actionable insights, which helps in thoughtfully presenting the market status, and predicting the competition level in the self-service kiosk market. Prominent companies operating in this space include Advanced Kiosks, Embross, IER, Kiosk Information Systems, Meridian Kiosks, NCR Corporation, REDYREF, Aila Technologies, Inc., ZEBRA Technologies Corporation, and Source Technologies.

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Is the market research conducted by Fact.MR?

Yes, the report has been compiled by expert analysts of Fact.MR, through a combination of primary and secondary research. To know more about how the research was conducted, you can speak to a research analyst.

What research methodology is followed by Fact.MR?

Fact.MR follows a methodology that encompasses the demand-side assessment of the market, and triangulates the same through a supply-side analysis. This methodology is based on the use of standard market structure, methods, and definitions.

What are the sources of secondary research?

Fact.MR conducts extensive secondary research through proprietary databases, paid databases, and information available in the public domain. We refer to industry associations, company press releases, annual reports, investor presentations, and research papers. More information about desk research is available upon request.

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Fact.MR speaks to stakeholders across the spectrum, including C-level executives, distributors, product manufacturers, and industry experts. For a full list of primary respondents, please reach out to us.

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