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Interactive Kiosk Market

Interactive Kiosk Market

Interactive Kiosk Market Analysis, By Type (Bank Kiosk, Vending Kiosk, Self-service Kiosks), By Offering (Hardware, Software, Services), By Location (Indoor Interactive Kiosk, Outdoor Interactive Kiosk), By Panel Size (17”–32” Display Interactive Kiosk, Above 32” Display Interactive Kiosk) - Global Market Insights 2021 to 2031

Interactive Kiosk Market
  • Nov-2021
  • List of Tables : 82
  • List of Figures : 345
  • 170 Pages
  • Technology

Interactive Kiosk Industry Insights

The global interactive kiosk market was valued at US$ 26.1 Bn in 2020, and is expected to reach US$ 45.8 Bn by 2031. Rising demand for automated systems is driving the growth of market across geographies, as interactive kiosks facilitate smooth performance and reduce operational time of self-service machines as compared to manual services, thereby enhancing overall customer satisfaction.

In the overall interactive kiosks market, bank kiosks enjoy a penetration of around 33% while vending kiosks hold around 42% market share. Moreover, self-service kiosks hold a revenue share of around 18%, providing significant growth to global market value.

Additionally, interactive kiosk software holds a dominating position in the retail sector. Such systems offer an experience of advertising a brand at any location. Thus, implementation of interactive kiosks in the retail sector is expected to drive market expansion substantially over the coming years.

Interactive Kiosk Market Size (2021) US$ 27.4 Bn
Projected Market Value (2031) US$ 45.8 Bn
Global Growth Rate (2021-2031) 5.3% CAGR
Market Share of Top 5 Companies 10% - 15%

Revenue Analysis of Interactive Kiosk from 2016 to 2020 Compared to Demand Outlook for 2021 to 2031

Demand for bank kiosk is anticipated to grow 1.8X over the forecast period. Vending kiosks are the largest contributor to the industry, and the segment is expected to expand at 4.2% CAGR through 2031.

  • North America is a prominent region in the market due to rising demand for interactive information kiosk in the U.S., which is anticipated to expand at a CAGR of 4.5% through 2031.
  • China dominates the East Asia market and is likely to hold market value of around US$ 2.2 Bn in 2021, owing to high rate of technology adoption
  • North America and Europe contributed significantly to the growth of the interactive kiosks industry, and account for around 42% and 21% market share in 2021, respectively.

Will Rising Cybercrime Impact Interactive Kiosk Sales?

Interactive kiosks are liable to security and theft issues if not abided or maintained according to proper regulations. Valid proof of identity of a person is used to do transactions through kiosk payments, and there is a chance of the data being misused by a third party.

Currently, misuse of cards and bank kiosks has been observed as a major cybercrime. Public kiosks are prone to hacks, which can keep consumers away from using such online services.

However, positive factors affecting the sales of interactive kiosk include rising demand from retail sector, rise in implementation of automated systems, and growing interest in self-service systems by end users.

Though, high cost associated with interactive kiosks for museums and stringent regulations by governments are projected to hinder sales to some extent. On the other hand, rise in the adoption of tele-kiosks with GPS systems is anticipated to bid the market opportunities.

Interactive kiosks market forecast analysis by Fact.MR

Country-wise Analysis

Why is the U.S. an Epicenter for Interactive Kiosk Demand?

The North American region is likely to hold the highest market share of 42% in 2021, owing to high adoption rates and robust economic conditions. The U.S is estimated to be valued at US$ 9.2 Bn in 2021 due to high demand from the finance, travel, entertainment, healthcare, and retail sectors.

Mounting focus of shop owners to enhance the level of customer satisfaction is expected to further increase investments in digital kiosk management, driving regional market growth.

How is the U.K. Market for Interactive Kiosks Likely to Perform?

Substantial investments in digital signage by local companies is likely to create innovative kiosks with several features and options based on customary market trends. Due to such activities, the U.K. market is likely to grow to a valuation of US$ 1.8 Bn by 2031.

Key players are more focused on development activities to provide smart products to enhance customer usability and user interface, which is likely to boost growth of the U.K. market for interactive vending machines.

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Category-wise Insights

Why is Interest in Self-service Kiosk High?

Growing demand for self-service kiosk from end-use industries such as BFSI, entertainment, retail, and others is a crucial aspect driving the sales of interactive kiosks.

Prominent players such as Diebold Nixdorf, Incorporated, Embross, NCR Corporation, and others are heavily investing by entering into collaborations and strategic partnerships with others to create advanced kiosks based on artificial intelligence.

Moreover, shift of consumers towards implementation of self-service systems is also adding value to the market, as such systems enable users with fast and quick services without the intervention of anyone and reduces the waiting period. Furthermore, rapid developments in touch-enabled systems are driving interactive kiosks market growth.

  • In the recent past, Diebold Nixdorf Incorporated, an American retail technology company, entered into a partnership with MasterCard Inc. This partnership is intended to deliver a cooperative self-service kiosk for retail and banking customers, named All Connect Services.

Interactive kiosks market type forecast analysis by Fact.MR

Impact of Covid-19

Rising problems due to the COVID-19 pandemic have amplified the adoption of self-checkout kiosks in order to avoid human interaction. Self-checkout kiosk facilitate social distancing at stores and paves the way for least human interaction. Looking forward to drive the sales of such products due to the benefits offered to customers, key players operating in the market have launched several innovative technologies and solutions in response to the COVID-19 pandemic.

The COVID-19 pandemic has compelled companies to double spending on R&D. For instance, smart kiosk that collect swab samples for COVID-19 tests, personal protective equipment dispensing kiosk, mobile testing kiosks, and kiosk systems with temperature sensors are some of the latest developments launched by players operating in the market.

Companies are likely to continue focusing on development and product innovation to increase their share in the global market.

An Adaptive Approach to Modern-day Research Needs

Competitive Landscape

Majority of companies rely on expansions, investments, acquisitions, delivery, portfolio expansions, and brand development.

Some of the key developments are:

  • In 2021, NCR Corporation partnered with a Russian company Magnit to introduce innovative technology such as self-scanning systems, self-service checkouts & kiosk, and video analytics systems based on computer vision and artificial intelligence, to process online orders in the Russian market.
  • In 2021, image HOLDERS launched touchless kiosk in order to promote touchless systems and more secured modes of kiosk operation in the pandemic era.
  • In 2019, KIOSK Information Systems partnered with a healthcare solutions company named Zenig in order to provide turn-key self-service offerings to physician practices, outpatient centers, and hospitals.

Similarly, recent developments by top providers of interactive kiosk have been tracked by the team at Fact.MR, which are available in the detailed report.

Interactive Kiosk Industry Report Scope

Attribute Details
Forecast Period 2021-2031
Historical Data Available for 2016-2020
Market Analysis Value in US$ Bn, Volume in Units
Key Regions Covered
  • North America
  •  Latin America
  •  Europe
  •  East Asia
  •  South Asia & Oceania
  •  Middle East & Africa
Key Market Segments Covered
  • United States
  • Canada
  •  Brazil
  • Mexico
  • Germany
  •  U.K.
  •  France
  •  Spain
  •  Italy
  • China
  • Japan
  • South Korea
  • India
  • Indonesia
  • Malaysia
  • Australia
  • New Zealand
  • Turkey
  •  South Africa
  •  GCC Countries
Key Market Segments Covered
  • By Type
  • By Offering
  • By Location
  • By Panel Size
  • By End User
  • Region
Key Companies Profiled
  • Diebold Nixdorf, Incorporated
  • Embross
  • Frank Mayer and Associates, Inc.
  • Source Technologies
  • Meridian Kiosks
  • Aila Technologies, Inc.
  • Olea Kiosks Inc.
Pricing Available upon Request

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Main Segments Covered in Interactive Kiosks Industry Research

  • By Type

    • Bank Kiosks
    • Vending Kiosks
    • Self-service Kiosks
    • Others
  • By Offering

    • Hardware
      • Displays
      • Printers
      • Others
    • Software
    • Services
      • Integration & Deployment
      • Managed Services
  • By Location

    • Indoor Interactive Kiosks
    • Outdoor Interactive Kiosks
  • By Panel Size

    • 17”–32” Display Interactive Kiosks
    • Above 32” Display Interactive Kiosks
  • By End User

    • Interactive Kiosks for Retail
    • Interactive Kiosks for Healthcare
    • Interactive Kiosks for Banking & Financial Services
    • Interactive Kiosks for Food & Beverages
    • Interactive Kiosks for Governments
    • Interactive Kiosks for Transportation
    • Interactive Kiosks for Hospitality
    • Interactive Kiosks for Entertainment
    • Others (Corporate and Education)

Interactive Kiosk Market- Scope of Report

A recent study by Fact.MR on the interactive kiosk market offers a 10-year forecast for 2021 to 2031. The study analyzes crucial trends that are currently determining the growth of the market. This report explicates on vital dynamics, such as the drivers, restraints, and opportunities for key market players along with key stakeholders as well as emerging players associated with the development of interactive kiosks.

The study also provides the dynamics that are responsible for influencing the future status of the market over the forecast period. A detailed assessment of value chain analysis, business execution, cost structure analysis, and supply chain analysis across regional markets has been covered in the report.

A list of prominent companies manufacturing interactive kiosks, along with their product portfolios, key strategies, and SWOT analysis, enhances the reliability of this comprehensive research study.

Report Summary

The study offers comprehensive analysis on diverse features, including revenue growth, product enhancements, and revenue generation from interactive kiosk across the globe.

A comprehensive estimate on the market has been provided through an optimistic scenario as well as a conservative scenario, taking into account revenue through interactive kiosks during the forecast period.

Analysis on Market Size Evaluation

The market has been analyzed for each market segment in terms of volume (units), and value (US$ Bn).

Market estimates at global and regional levels for interactive kiosks are available in terms of “US$ Mn”. A Y-o-Y growth contrast on prominent market segments, along with market attractiveness evaluation, has been incorporated in the report. Furthermore, absolute dollar opportunity analysis of all the segments adds prominence to the report. Absolute dollar opportunity plays a crucial role in assessing the level of opportunity that a company can look to achieve, along with identifying potential resources, considering the revenue perspective in the global interactive kiosks market.

Inspected Assessment on Regional Segments

Key sections have been elaborated in the report, which have helped deliver projections on regional markets. These chapters include market forces analysis, which is expected to have a momentous influence on the growth of the interactive kiosks market during the forecast period.

Country-specific valuation on revenue for interactive kiosks has been offered for each regional market, along with market scope estimates and forecasts, and impact analysis of the dynamics of prominence in regions and countries. For all regional markets, Y-o-Y growth estimates have also been incorporated in the report.

In-depth Analysis on Competition

The report sheds light on leading providers of interactive kiosks, along with their detailed profiles. Essential and up-to-date data related to market performers who are principally engaged in the interactive kiosks has been brought with the help of a detailed dashboard view. Market share analysis and comparison of prominent players provided in the report permits report readers to take preemptive steps in advancing their businesses.

Company profiles have been included in the report, which include essentials such as product portfolios and key strategies, along with all-inclusive SWOT analysis on each player. Company presence is mapped and presented through a matrix for all the prominent players, thus providing readers with actionable insights, which helps in thoughtfully presenting the market status, and predicting the competition level in the interactive kiosks market.

- FAQs -

The global interactive kiosks market generated revenue more than US$ 27.4 Bn in 2020.

Sales of interactive kiosks are projected to increase at a CAGR of over 5.3% during 2021 – 2031.

Value sales of interactive kiosks increased at a CAGR of 4.4% during 2016 – 2020.

Rise in adoption of automated systems and rapid developments in touch-enabled technology are driving demand for interactive kiosks.

Top 5 manufacturers of interactive kiosks account for around 10% to 15% share in the market.

Top 5 countries driving demand for interactive kiosks are the U.S., Canada, Germany, China, India, and Japan.

North America accounted for over 42% market share in the global interactive kiosks space in 2020.

The European market for interactive kiosks is projected to expand at a CAGR of around 5.4% during 2021 – 2031.

The hardware segment holds a dominating position with 47% market share in interactive kiosks.

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Yes, the report has been compiled by expert analysts of Fact.MR, through a combination of primary and secondary research. To know more about how the research was conducted, you can speak to a research analyst.

What research methodology is followed by Fact.MR?

Fact.MR follows a methodology that encompasses the demand-side assessment of the market, and triangulates the same through a supply-side analysis. This methodology is based on the use of standard market structure, methods, and definitions.

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