Interactive Kiosk Market

Interactive Kiosk Market Study by Bank Kiosks, Vending Kiosks, and Self-service Kiosks for Retail, Healthcare, Finance, F&B, Governments, Transportation, and Hospitality from 2024 to 2034

Analysis of Interactive Kiosk Market Covering 30+ Countries Including Analysis of US, Canada, UK, Germany, France, Nordics, GCC countries, Japan, Korea and many more

Interactive Kiosk Market Outlook (2024 to 2034)

Advancing at a CAGR (compound annual growth rate) of 5%, the global interactive kiosk market is projected to increase from a value of US$ 30.3 billion in 2024 to US$ 49.4 billion by the end of 2034, as revealed in a recent research report published by Fact.MR.

Shifting consumer preference to online shopping is projected to generate requirements for a user-friendly and convenient shopping environment, which is increasing demand for interactive kiosks. Various digital technologies, including interactive kiosks, etc., are set to offer a more engaging experience compared to conventional advertising channels. Further, digital content is projected to be more contextually relevant while displaying appropriate messages suitable in the correct area.

In recent years, it has been observed that the checkout experience of consumers has improved with minimized queues through the use of these digital interactive solutions. Interactive kiosks are estimated to work as an effective upselling tool for matching impulsive shopping requirements with the increasing use of kiosks to look for products online, purchase them, and get the same in a few minutes.

  • Sales of interactive kiosks in South Korea are forecasted to rise at a CAGR of 6.5% from 2024 to 2034.
  • Worldwide demand for vending kiosks is forecast to increase at a 4.5% CAGR and reach a market value of US$ 18.8 billion by 2034.
  • East Asia is projected to account for 26% of the global interactive kiosk market share by the end of 2034.

Several hospitality businesses and retailers are deploying interactive kiosks for multiple tasks, such as wayfinding, self-checkout, and order placement. In addition, interactive kiosks are projected to offer an interactive and engaging experience to customers, resulting in their loyalty and satisfaction. This enhanced customer engagement is projected to contribute to the interactive kiosk market growth in the coming 10 years. More businesses are inclined to use various types of interactive kiosks to reduce labor costs, improve operational effectiveness, and automate their routine tasks.

Report Attributes Details
Interactive Kiosk Market Size (2024E) US$ 30.3 Billion
Forecasted Market Value (2034F) US$ 49.4 Billion
Global Market Growth Rate (2024 to 2034) 5% CAGR
Market Share of Vending Kiosks (2034F) 38%
North America Market Share (2034F) 31.5%
Japan Market Growth Rate (2024 to 2034) 6.2% CAGR
Key Companies Profiled
  • Diebold Nixdorf, Incorporated
  • Olea Kiosks Inc.
  • Embross Group
  • Aila Technologies, Inc.
  • Frank Mayer and Associates, Inc.
  • Meridian Kiosks
  • Source Technologies
  • NCR Corp.
  • ZEBRA Technologies Corp.
  • GRGBanking

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Why are Interactive Kiosks Gradually Gaining Prominence?

“Increased Requirements for Quick Transactions and Improving Customer Shopping Experience”

Numerous features are associated with the deployment of interactive kiosks, including an improved shopping experience, enhanced applications than conventional ones, lower investments in comparison to traditional outlets, and innovations in glass technology and touch screen displays. They offer multiple benefits to various service providers.

The overall cost of businesses is optimized with the adoption of interactive kiosks by reducing infrastructure setup and labor. These self-service technologies assist customers in attaining service independently, without the active involvement of representatives of direct service. An enhanced consumer experience is possible with the widespread adoption of these interactive kiosks in various urban areas.

What is Hampering Demand Growth for Interactive Kiosks?

“Higher Cost of Installation and Requirement for Regular Maintenance”

The prices of interactive kiosk installation are comparatively high as the software used at different kiosks needs customization according to intended functions. Their cost is associated with the function, design, and location – outdoor or indoor, which is directly impacting their prices. The authorization and installation of interactive kiosks include higher expenditure, which is anticipated to adversely impact their demand.

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Which Interactive Kiosk Market Trends are Startups Capitalizing On?

“Continuous Advancements in Computer Vision and AI”

Providers of interactive kiosks need to improve services, including advertising, free unlimited Wi-Fi access, emergency notifications, live transit feeds, etc. Therefore, startups are investing in digital kiosks with the use of top-notch technologies, including IoT, cloud computing, and machine-to-machine communication.

Country-wise Insights

North America is forecast to account for a 31.5% share of global market revenue by the end of 2034, as asserted by analysts in a research report published by Fact.MR, a market research and competitive intelligence provider. The rising adoption of interactive kiosks in numerous sectors, such as healthcare, entertainment, travel, finance, and retail, is projected to contribute to the expansion of the interactive kiosk market size.

Why are Interactive Kiosk Manufacturers Lining Up in the United States?

“Rising Investments in Management of Digital Kiosks”

Attribute United States
Market Value (2024E) US$ 4.5 Billion
Growth Rate (2024 to 2034) 4.8% CAGR
Projected Value (2034F) US$ 7.1 Billion

The United States is set to hold a 45.6% share of the North American market by the end of 2034, as mentioned in the research report published by Fact.MR. The increasing concentration of various shop owners to increase consumer satisfaction levels is forecast to lead to growing expenditure on the management of numerous digital kiosks. In addition, rising demand for interactive kiosks in multiple sectors, such as entertainment, travel, finance, retail, and healthcare sectors is also contributing to market expansion.

Which East Asian Country is a Key Market in This Business?

“Adoption of Advanced Technology in Kiosk Systems across China”

Attribute China
Market Value (2024E) US$ 3.5 Billion
Growth Rate (2024 to 2034) 5.8% CAGR
Projected Value (2034F) US$ 6.1 Billion

China is approximated to contribute 47.5% share of the market in East Asia by the end of 2034. Growing adoption of technology, such as RFID (Radio-Frequency Identification), NFC (Near-Field Communication), etc., in multiple kiosk systems, is forecasted to offer lucrative opportunities for suppliers of interactive kiosks in the province.

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Category-wise Insights

The increasing adoption of interactive kiosks in the retail sector is attributed to their use in self-directed bill payment, check-out, self-check-in, advertisement, etc., to improve the consumer experience.

What is the Market Scenario for Vending Kiosks?

“Increasing Adoption of Vending Kiosks for Seamless Consumer Experience”

Attribute Vending Kiosks
Segment Value (2024E) US$ 12.1 Billion
Growth Rate (2024 to 2034) 4.5% CAGR
Projected Value (2034F) US$ 18.8 Billion

Vending kiosks are calculated to hold 38% of the global market share by the end of the assessment period in 2034. They accept payment tokens or payments, and then the product can be dispensed. Further, these vending kiosks are used prominently for dispensing items, including medicines, packaged foods & beverages, etc. Numerous players in the food & beverage, retail, etc., industries are opting for interactive vending kiosks to improve consumer experience.

Which End Use Industry is Set to Bring in High Revenue Streams?

“Rising Adoption of Interactive Kiosks in Retail Sector”

Attribute Retail Sector
Segment Value (2024E) US$ 11.5 Billion
Growth Rate (2024 to 2034) 4.1% CAGR
Projected Value (2034F) US$ 17.3 Billion

The retail sector is anticipated to account for a 35% share of the global market by the end of 2034. This increasing adoption of interactive kiosks is attributed to their ability to promote offerings to shoppers without any requirements for their actual entry into retail stores. Further, it also enables advertising displays and in-store product information about the services and products to attract numerous customers. Interactive kiosks enable users to create personalized content, which is anticipated to stimulate their adoption in the retail context.

Competitive Landscape

New product development, management of supply chain systems, and quality control of products are some of the prominent initiatives taken by players to increase their profit share and generate leads. Further, some of the leading suppliers of interactive kiosks are offering innovative approaches, including technological advancements in products, acquisitions, mergers, etc., to expand their reach.

For instance :

  • CEFCO Convenience Stores, in July 2021, launched new self-ordering kiosks while using the technology of Reji and the Austin model. This newly developed platform aims to improve the experience of CEFCO customers with the use of fresh food menu customization of interactive kiosks.

Key players in the interactive kiosk industry include Diebold Nixdorf, Incorporated, Olea Kiosks Inc., Embross Group, Aila Technologies, Inc., Frank Mayer and Associates, Inc., Meridian Kiosks, Source Technologies, NCR Corp., IER SAS, ZEBRA Technologies Corp., and GRGBanking.

Segmentation of Interactive Kiosk Market Research

  • By Type :

    • Bank Kiosks
    • Vending Kiosks
    • Self-service Kiosks
  • By Offering :

    • Hardware
    • Software
    • Services
  • By Location :

    • Indoor Interactive Kiosks
    • Outdoor Interactive Kiosks
  • By Panel Size :

    • 17" to 32’’ Display Interactive Kiosks
    • Above 32" Display Interactive Kiosks
  • By End User :

    • Retail
    • Healthcare
    • Banking & Financial Services
    • Food & Beverages
    • Governments
    • Transportation
    • Hospitality
  • By Region :

    • North America
    • Europe
    • East Asia
    • Latin America
    • Middle East & Africa
    • South Asia & Oceania

- FAQs -

How big is the interactive kiosk market size in 2024?

The global interactive kiosk market is calculated to reach US$ 30.3 billion in 2024.

What is the demand outlook for interactive kiosks through 2034?

The global market is forecasted to reach US$ 49.4 billion by the end of 2034.

At what rate are the sales of interactive kiosks estimated to rise?

Demand for interactive kiosks is forecasted to increase at a CAGR of 5% from 2024 to 2034.

How much share of the global market is projected to be held by East Asia?

East Asia is projected to account for 26% share of the global market by the end of 2034.

What are the sales projections for vending kiosks?

Global demand for vending kiosks is approximated to increase at a CAGR of 4.5% and reach a value of US$ 18.8 billion by 2034.

What is the projected CAGR for interactive kiosk sales in South Korea?

Sales of interactive kiosks in South Korea are evaluated to rise at a CAGR of 6.5% through 2034.

Interactive Kiosk Market

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