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I AgreeAnalysis of Interactive Kiosk market covering 30 + countries including analysis of US, Canada, UK, Germany, France, Nordics, GCC countries, Japan, Korea and many more
The global interactive kiosk market was valued at US$ 26.1 Billion in 2021, and is expected to reach US$ 45.8 Billion by 2032. Rising demand for automated systems is driving the growth of market across geographies, as interactive kiosks facilitate smooth performance and reduce operational time of self-service machines as compared to manual services, thereby enhancing overall customer satisfaction.
Interactive Kiosk Market Size (2022) |
US$ 27.4 Billion |
Projected Market Value (2032) |
US$ 45.8 Billion |
Global Growth Rate (2022-2032) |
5.3% CAGR |
Market Share of Top 5 Players |
10-15% |
Prominent Interactive Kiosk Manufacturers |
|
Bank kiosks will likely accumulate a revenue share of 33% while vending kiosks hold around 42% market share. Moreover, self-service kiosks hold a revenue share of around 18%, providing significant growth to global market value.
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According to Fact.MR- a market research and competitive intelligence provider- sales of interactive kiosks expanded at a CAGR of 4.4% from 2017 to 2021. Interactive kiosks facilitate smooth performance and reduce the operational time of self-service machines as compared to manual services, thereby enhancing overall customer satisfaction.
Demand for bank kiosk is anticipated to grow 1.8x over the forecast period. Vending kiosks are the largest contributor to the industry, and the segment is expected to expand at 4.2% CAGR through 2032.
Improving Customer Shopping Experience and Need for Quick Transactions
Interactive kiosks offer several benefits to service providers and optimize the overall cost of businesses by reducing the labour and infrastructure setup. Self-service technologies help the customers to attain a service independently, without the involvement of direct service representatives.
This provides a higher level of satisfaction to consumers by offering control over their purchase decisions. These major factors have led to the widespread adoption of self-service interactive kiosks among customers in urban areas.
Additionally, the features such as improved shopping experience for customers, lower investment costs than traditional outlets, enhanced applications other than traditional ones, and innovations in touch screen display and glass technology push the demand for interactive kiosks.
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In order to improve urban living standards, interactive kiosks cater several valuable services, such as live transit feeds, advertising, emergency notifications, and free unlimited Wi-Fi access, to users.
Digital kiosks are fuelled by top-notch technologies such as cloud, machine-to-machine communication, and IoT. Ombori Grid, a company made on the idea of uniting the physical and digital world, has invented unique solutions that have been established to be beneficial to dozens of retailers around the globe.
Covid-19 considerably transformed consumer’s insight into the risks of touch screen kiosks. 4/5th of individuals now think public touch screens are unhygienic. In response to this huge change in consumer attitudes, touchless technology has become a central trend in piloting interactive kiosk experience development. In general, touchless experiences are fuelled by gesture control, IR sensing, voice recognition, facial recognition, or second screen/mobile app solutions.
The North American region is likely to hold the highest market share of 42% in 2022, owing to high adoption rates and robust economic conditions. The U.S is estimated to be valued at US$ 9.2 Billion in 2022 due to high demand from the finance, travel, entertainment, healthcare, and retail sectors.
Mounting focus of shop owners to enhance the level of customer satisfaction is expected to further increase investments in digital kiosk management, driving regional market growth.
Substantial investments in digital signage by local companies is likely to create innovative kiosks with several features and options based on customary market trends. Due to such activities, the U.K. market is likely to grow to a valuation of US$ 1.8 Billion by 2032.
Key players are more focused on development activities to provide smart products to enhance customer usability and user interface, which is likely to boost growth of the U.K. market for interactive vending machines.
The Asia-Pacific self-service kiosk market is assessed to propagate at a CAGR of 5.7% throughout the forecast period. The substantial adoption of the self-service kiosk in numerous sectors such as BFSI, retail, and other sectors is one of the foremost factors that considerably contribute to the growth of the market.
China dominates the East Asia market and is likely to hold a market value of around US$ 2.4 Billion in 2022, owing to the high rate of technology adoption including Near-Field Communication (NFC) and Radio-Frequency Identification (RFID) in the kiosk system. Thus, the induction of these technologies is further projected to offer ample opportunity to the self-service kiosk market in the province.
Soaring demand for self-service kiosks from end-use industries such as catering, health, transport, education, etc is a crucial aspect driving the sales of interactive kiosks. A staggering 11% CAGR is projected for the self-service kiosks domain.
Technological advances in the area of digital payment and security applications also contribute to the augmented use of self-service kiosks. Likewise, the swelling adoption of smartphones and tablets, combined with the preference for mobile payment, has also had a positive impact on the growth of this market.
The demand for interactive kiosks for retail applications is snowballing as they provide information and promote the offerings to shoppers without the need for actual entry of the shoppers in the retail stores. It also allows in-store product information and advertising displays of the products and services to charming the customers.
Additionally, the interactive kiosk permits you to gather statistics like in online stores, letting you create personalized content. As competing organisations execute the strategy of employing kiosks to augment income, the use of kiosks in a retail context is increasingly gaining acceptance in the global market.
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As of 2022, sales of Interactive Kiosk are estimated to reach nearly US$ 27.4 Billion.
From 2017 to 2021, sales of Interactive Kiosk expanded at 4.4% CAGR.
According to Fact.MR, the market interactive kiosks is projected to grow at a CAGR of 5.3% to reach US$ 45.8 Billion by 2032 end.
In order to improve urban living standards, interactive kiosks cater several valuable services, such as live transit feeds, advertising, emergency notifications, and free unlimited Wi-Fi access, to users.
The North America interactive kiosk landscape is projected to register a CAGR of 4.5% during the forecast period.
Diebold Nixdorf, Incorporated, Embross, Frank Mayer and Associates, Inc., Source Technologies, Meridian Kiosks, Aila Technologies, Inc., Olea Kiosks Inc., among Others
Interactive vending kiosks are expected to hold maximum share, accumulating 42% revenue