Interactive Kiosk Market

Global Interactive Kiosks Industry Outlook (2022-2032)

The global interactive kiosk market was valued at US$ 26.1 Billion in 2021, and is expected to reach US$ 45.8 Billion by 2032. Rising demand for automated systems is driving the growth of market across geographies, as interactive kiosks facilitate smooth performance and reduce operational time of self-service machines as compared to manual services, thereby enhancing overall customer satisfaction.

Interactive Kiosk Market Size (2022)	US$ 27.4 Billion
Projected Market Value (2032)	US$ 45.8 Billion
Global Growth Rate (2022-2032)	5.3% CAGR
Market Share of Top 5 Players	10-15%
Prominent Interactive Kiosk Manufacturers	Diebold Nixdorf, Incorporated Embross Frank Mayer and Associates, Inc. Source Technologies Meridian Kiosks Aila Technologies, Inc. Olea Kiosks Inc.

Bank kiosks will likely accumulate a revenue share of 33% while vending kiosks hold around 42% market share. Moreover, self-service kiosks hold a revenue share of around 18%, providing significant growth to global market value.

Revenue Analysis of Interactive Kiosk Industry from 2017 to 2021 Compared to Demand Outlook for 2022 to 2032

According to Fact.MR- a market research and competitive intelligence provider- sales of interactive kiosks expanded at a CAGR of 4.4% from 2017 to 2021. Interactive kiosks facilitate smooth performance and reduce the operational time of self-service machines as compared to manual services, thereby enhancing overall customer satisfaction.

Demand for bank kiosk is anticipated to grow 1.8x over the forecast period. Vending kiosks are the largest contributor to the industry, and the segment is expected to expand at 4.2% CAGR through 2032.

• North America is a prominent region in the market due to rising demand for interactive information kiosk in the U.S., which is anticipated to expand at a CAGR of 4.5% through 2032.
• China dominates the East Asia market and is likely to hold market value of around US$ 2.2 Billion in 2022, owing to high rate of technology adoption
• North America and Europe contributed significantly to the growth of the interactive kiosks industry, and account for around 42% and 21% market share in 2022, respectively.

What are the Factors Driving the Demand for Interactive Kiosks?

Improving Customer Shopping Experience and Need for Quick Transactions

Interactive kiosks offer several benefits to service providers and optimize the overall cost of businesses by reducing the labour and infrastructure setup. Self-service technologies help the customers to attain a service independently, without the involvement of direct service representatives.

This provides a higher level of satisfaction to consumers by offering control over their purchase decisions. These major factors have led to the widespread adoption of self-service interactive kiosks among customers in urban areas.

Additionally, the features such as improved shopping experience for customers, lower investment costs than traditional outlets, enhanced applications other than traditional ones, and innovations in touch screen display and glass technology push the demand for interactive kiosks.

What are the Key Market Trends & Growth Opportunities in Interactive Kiosk Market?

In order to improve urban living standards, interactive kiosks cater several valuable services, such as live transit feeds, advertising, emergency notifications, and free unlimited Wi-Fi access, to users.

Digital kiosks are fuelled by top-notch technologies such as cloud, machine-to-machine communication, and IoT. Ombori Grid, a company made on the idea of uniting the physical and digital world, has invented unique solutions that have been established to be beneficial to dozens of retailers around the globe.

Covid-19 considerably transformed consumer’s insight into the risks of touch screen kiosks. 4/5th of individuals now think public touch screens are unhygienic. In response to this huge change in consumer attitudes, touchless technology has become a central trend in piloting interactive kiosk experience development. In general, touchless experiences are fuelled by gesture control, IR sensing, voice recognition, facial recognition, or second screen/mobile app solutions.

Country-wise Analysis:

Why is the U.S. an Epicentre for Interactive Kiosk Demand?

The North American region is likely to hold the highest market share of 42% in 2022, owing to high adoption rates and robust economic conditions. The U.S is estimated to be valued at US$ 9.2 Billion in 2022 due to high demand from the finance, travel, entertainment, healthcare, and retail sectors.

Mounting focus of shop owners to enhance the level of customer satisfaction is expected to further increase investments in digital kiosk management, driving regional market growth.

How is the U.K. Market for Interactive Kiosks Likely to Perform?

Substantial investments in digital signage by local companies is likely to create innovative kiosks with several features and options based on customary market trends. Due to such activities, the U.K. market is likely to grow to a valuation of US$ 1.8 Billion by 2032.

Key players are more focused on development activities to provide smart products to enhance customer usability and user interface, which is likely to boost growth of the U.K. market for interactive vending machines.

How is Interactive Kiosk Market Fostering in the Asia-Pacific Region?

The Asia-Pacific self-service kiosk market is assessed to propagate at a CAGR of 5.7% throughout the forecast period. The substantial adoption of the self-service kiosk in numerous sectors such as BFSI, retail, and other sectors is one of the foremost factors that considerably contribute to the growth of the market.

China dominates the East Asia market and is likely to hold a market value of around US$ 2.4 Billion in 2022, owing to the high rate of technology adoption including Near-Field Communication (NFC) and Radio-Frequency Identification (RFID) in the kiosk system. Thus, the induction of these technologies is further projected to offer ample opportunity to the self-service kiosk market in the province.

Category-wise Insights

Why Self-Service Kiosks Are Gaining More Attention Across the Globe?

Soaring demand for self-service kiosks from end-use industries such as catering, health, transport, education, etc is a crucial aspect driving the sales of interactive kiosks. A staggering 11% CAGR is projected for the self-service kiosks domain.

Technological advances in the area of digital payment and security applications also contribute to the augmented use of self-service kiosks. Likewise, the swelling adoption of smartphones and tablets, combined with the preference for mobile payment, has also had a positive impact on the growth of this market.

How Retail Applications Interactive Kiosk is Preferred Most across the Globe?

The demand for interactive kiosks for retail applications is snowballing as they provide information and promote the offerings to shoppers without the need for actual entry of the shoppers in the retail stores. It also allows in-store product information and advertising displays of the products and services to charming the customers.

Additionally, the interactive kiosk permits you to gather statistics like in online stores, letting you create personalized content. As competing organisations execute the strategy of employing kiosks to augment income, the use of kiosks in a retail context is increasingly gaining acceptance in the global market.

Competitive Landscape

Prominent players are embracing innovative approaches such as ground-breaking marketing tactics, technological advancements, mergers, and acquisitions to expand their market ground

• In July 2021, CEFCO Convenience Stores launched new self-ordering kiosks with technology from software company Reji and the Austin model from Olea Kiosks in two of its Texas-based CEFCO Kitchen locations. This new platform aims to improve the CEFCO customer experience through fresh food menu personalization, working toward a more seamless way to order food from CEFCO’s growing fresh food menu.
• Aila Technologies have recently built Interactive Kiosk exclusively for Apple’s iPad making the most of the key feature such as enhancing sales, power, resolution, and security which is also compatible with both the 10.2-inch iPad (Gen8) and 12.9-inch iPad Pro (Gen 4).

Key Segments Covered in the Interactive Kiosk Industry Analysis

• By Type

  • Bank Kiosks
  • Vending Kiosks
  • Self-service Kiosks
  • Others

• By Offering

  • Hardware
    • Displays
    • Printers
    • Others
  • Software
  • Services
    • Integration & Deployment
    • Managed Services

• By Location

  • Indoor Interactive Kiosks
  • Outdoor Interactive Kiosks

• Panel Size

  • 17”–32” Display Interactive Kiosks
  • Above 32” Display Interactive Kiosks

• By End User

  • Interactive Kiosks for Retail
  • Interactive Kiosks for Healthcare
  • Interactive Kiosks for Banking & Financial Services
  • Interactive Kiosks for Food & Beverages
  • Interactive Kiosks for Governments
  • Interactive Kiosks for Transportation
  • Interactive Kiosks for Hospitality