Business Process Outsourcing Market to Record Impressive 7.5% Growth
Cut-throat competition coupled with rise in demand for convenient consumer complaint redressal is set to propel the business process outsourcing (BPO) market. Organizations are increasingly looking for specialized companies that provide the much needed support services to business processes without direct investment of dedicated time and human resources. With the rapid increase in new entrants across industry verticals, the global business process outsourcing market will grow 2.1X during the forecast period (2019-2029). Versatility of BPO applications are strengthening market growth during the forecast period. From banking, financial services, healthcare, to manufacturing, every industry employs business process outsourcing in some capacity. Resultant benefits such as reduced operational costs, improved efficiency of support functions such as customer services is driving growth within this industry. Facilitated by enhanced inter-connectivity of businesses, BPO has amassed C-suite confidence to deliver relevant, reliable, and 24/7 support to essential business processes. The shift of focus from monopolistic business strategies to shared workload business culture is spurring demand for business process outsourcing for improved results and continued success.
IT & Telecommunications to Witness High Demand Growth
Early adopter segments such as IT & Telecommunications are at the forefront of BPO practices. IT & Telecommunications account for more than 57% of the total market value. Constant advancements in data management technologies such as servers, storage, and virtualization compels IT & Telecommunication companies to outsource their IT infrastructure or processes in order to gain a competitive edge. Industry verticals such as travel, transportation, and government held companies are buckling up and integrating BPO services. Highest growth potential can be attributed to Banking, Financial Services, and Insurance (BFSI). The segment exhibits a stellar growth rate of more than 9% during the forecast period (2019- 2029). Retail could be another area of interest for BPO organizations, as retailers drive digitization initiatives to compete with online retailers. The retail segment will grow at an impressive growth rate of over 8.6% through 2029.
Market Players Eye North America to Capture Opportunities for Value-Addition
North America leads the BPO market with a majority market share of over 3/5th of the total market value. Europe follows with the second largest share of more than 1/4th of the total market value. Countries such as the US, and the UK are witnessing a surge in lean business models deployed by disruptive start-ups. These new age organizations prioritize core business functions and outsource supporting functions to BPO companies. Emergence of workforce trends such as tele-conferencing and gig employment further the preference of outsourced workforce. Asia Pacific exhibits stupendous growth during the forecast period. Booming digital economy with introduction of customer care technologies such as automated chat bots generate multiplying demand for dedicated customer care. Participants in developing economies of APAC are leveraging inter-connected business process outsourcing services to ensure quality of service and subsequent competitive edge. APAC will grow at a compounded annual growth rate of over 11% from 2019 to 2029.
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Efficiency to Remain Key Market Imperative
The market is driven by disruptive innovations that pave the way for seamless integration of BPO services with a varied range of business models. Cost, time, and resource efficiency are top priorities for tier-1 organizations. Industry leaders are focused on capacity expansion by attracting top talent as the success/failure of a BPO venture depends on technical expertise. Major players in the market that could influence the competitive landscape are, but not limited to, Accenture, IBM, Cognizant, Concentrix, Wipro, Genpact, ADP, EXL Service, Invensis, SunTec India, Intetics, Unity Communications, Helpware, Plaxonic Technologies, and Octopus Tech.
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Global Business Process Outsourcing Market – Scope of the Report
The following report provides forecast and analysis of the global business process outsourcing market along with the historical data of 2014, estimated data 2019 and forecast data up to 2029 in terms of value (US$ Mn), according to a Fact.MR study. The research propounds critical trends that are currently influencing growth within the global business process outsourcing market along with several macro-economic indicators. This newly published and insightful report on business process outsourcing sheds light on key dynamics, and their impact on the overall value chain from suppliers to end-users, which are expected to transform the future of the global business process outsourcing market.
The report also comprises the study of current issues with end users and opportunities for business process outsourcing. It also contains value chain analysis, including the key market participants. To provide users of this report with a comprehensive view of the market, we have included a detailed competitive analysis about the key players involved in the market and strategic overviews. The dashboard included in the report provides a detailed comparison of business process outsourcing manufacturers on parameters such as total revenue, product offerings, and key strategies. A list of key companies operating in the business process outsourcing market provided in the report adds to the credibility of this exhaustive research study.
Global Business Process Outsourcing Market: In-Depth Assessment on Key Segments
The global business process outsourcing market is segmented on the basis of service, end use, and region.
|
Service |
End Use |
Region |
|
Finance & Accounting |
Banking, Financial Services, and Insurance (BFSI) |
North America |
|
Human Resources |
Manufacturing |
Latin America |
|
Knowledge Process Outsourcing |
IT & Telecommunication |
Europe |
|
Procurement & Supply Chain |
Retail |
East Asia |
|
Customer Services |
Others (travel and transportation, government, education, construction, and utilities) |
South Asia & Oceania |
|
Others |
Middle East & Africa |
This taxonomy and the detailed TOC prepared are confidential and intended exclusively for the individual or entity with whom it is being shared. Reading, disseminating, distributing, or copying this to any party other than addressee(s) is unauthorized and prohibited.
Country-specific assessment on demand for business process outsourcing has been provided for each regional market, along with the market size valuation and forecast price point assessment, price index and impact analysis of key regional and country-wise dynamics, which were obtained through quotes from numerous business process outsourcing manufacturers, experts, and suppliers. Y-o-Y growth projections have also been offered on all regional markets incorporated in the report. Moreover, future trends, growth prospects, and other possibilities related to the market have been answered in the report.
The report provides company-level market share analysis, which has been derived on the basis of the company’s annual sales and segmental revenue in all the target end-use industries. The market has been forecasted based on constant currency rates. The report provides detailed competitive and company profiles of key participants operating in the global business process outsourcing market. Some of the major competitors operating in the business process outsourcing market are Accenture, IBM, Cognizant, Concentrix, Wipro, Genpact, ADP and others.
Global Business Process Outsourcing Market: Research Methodology
A number of primary and secondary sources were consulted during the course of the study. Secondary sources include Factiva, Morningstar and Hoovers, and company annual reports and publications. Comprehensive interviews have been conducted by our analysts, and the intelligence and insights obtained have been used for validating the information gained through secondary research. The report also includes a description of assumptions and acronyms utilized for research purposes. Data gathered has been validated using the triangulation method to offer useful quantitative and qualitative insights into the business process outsourcing market.
A short market viewpoint offered in the report elucidates the macro-economic aspects that influence the growth of the business process outsourcing market, which includes global GDP growth rate, various industries growth rate such as BFSI, Manufacturing, IT & Telecommunication, Retail and others. This report serves as an authentic resource of intelligence on the business process outsourcing market, enabling the readers to take fact-based decisions on the future direction of their businesses.
1. Global Business Process Outsourcing Market - Executive Summary
1.1. Summary Of Key Findings
1.2. Summary Of Key Statistics
1.3. Key Market Characteristics & Attributes
1.4. Opportunity Assessment
1.5. Fact.MR Analysis And Recommendations
2. Global Business Process Outsourcing Market Overview
2.1. Market Coverage / Taxonomy
2.2. Market Definition / Scope / Limitations
3. Key Market Trends
3.1. Key Trends Impacting The Market
3.2. Mega Trends
4. Market Background
4.1. Global IT Sector Outlook, 2019
4.2. Evolution of Business Process Management
4.3. Manpower Requirement, by key Countries, 2019
4.3.1. Healthcare
4.3.2. Financial services
4.3.3. Consumer products and services
4.3.4. Logistics and transportation
4.3.5. Business products and services
4.3.6. Government services
4.3.7. Real estate
4.4. Availability of Skilled Labor by Countries
4.5. Labor Cost (US$) by Key Countries
4.6. Global BPO industry Evolution Timeline
4.7. BPO vs KPO Industry Growth in key Countries
4.8. Key Revenue Industry Clusters – Average Annual Expenditure on Outsourcing
4.9. Knowledge Process Outsourcing Business Models in Key Countries
4.10. Investment Feasibility Matrix (For Business Process Outsourcing Business)
4.11. Recent Industry Developments
4.12. Market White Space Assessment And Opportunity Analysis
4.13. Porter’s Five Forces Analysis
4.14. Macro-Economic And Forecast Factors
4.14.1. Global GDP Growth Outlook
4.14.2. Global Urbanization Outlook
4.14.3. Global Industrialization Outlook
4.14.4. Manufacturing Sector GVA
4.14.5. Consumer Demographics
4.14.6. Producer and Consumer Price Index
4.14.7. Global Unemployment Rate Outlook
4.14.8. Others
4.15. Value Chain Analysis
4.15.1. List Of Key Market Manufacturers
4.15.2. List Of Key Channel Partners
4.15.3. Profitability Margins
4.16. Market Dynamics
4.16.1. Drivers
4.16.2. Industry Challenges
4.16.3. Opportunities
5. Global Business Process Outsourcing Market Size (US$ Mn) Analysis And Forecast, 2014-2029
5.1. Historical Market Value (US$ Mn) Analysis, 2014-2018
5.2. Current And Future Market Value (US$ Mn) Forecast, 2019-2029
5.3. Y-O-Y Growth Trend Analysis
6. Global Business Process Outsourcing Pricing Point Analysis
6.1. Global Business Process Outsourcing Market Pricing Analysis, By Region
6.2. Global Business Process Outsourcing Market Pricing Analysis, By Service
6.3. Cost Structure Analysis
6.4. Pricing Evolution Till 2029
6.5. Factors Influencing Pricing
7. Global Business Process Outsourcing Market Value Analysis And Forecast 2014-2029
7.1. Global Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Service
7.1.1. Finance & Accounting
7.1.2. Human Resources
7.1.3. Knowledge Process Outsourcing
7.1.4. Procurement & Supply Chain
7.1.5. Customer Services
7.1.6. Others
7.2. Global Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By End Use
7.2.1. Banking, Financial Services, and Insurance (BFSI)
7.2.2. Manufacturing
7.2.3. IT & Telecommunication
7.2.4. Retail
7.2.5. Others (travel and transportation, government, education, construction, and utilities)
7.3. Global Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Region
7.3.1. North America
7.3.2. Latin America
7.3.3. Europe
7.3.4. East Asia
7.3.5. South Asia & Oceania
7.3.6. MEA
8. North America Business Process Outsourcing Market Value Analysis And Forecast 2014-2029
8.1. North America Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Country
8.1.1. US
8.1.2. Canada
8.2. North America Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Service
8.2.1. Finance & Accounting
8.2.2. Human Resources
8.2.3. Knowledge Process Outsourcing
8.2.4. Procurement & Supply Chain
8.2.5. Customer Services
8.2.6. Others
8.3. North America Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By End Use
8.3.1. Banking, Financial Services, and Insurance (BFSI)
8.3.2. Manufacturing
8.3.3. IT & Telecommunication
8.3.4. Retail
8.3.5. Others (travel and transportation, government, education, construction, and utilities)
9. Latin America Business Process Outsourcing Market Value Analysis And Forecast 2014-2029
9.1. Latin America Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Country
9.1.1. Brazil
9.1.2. Mexico
9.1.3. Argentina
9.1.4. Rest Of Latin America
9.2. Latin America Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Service
9.2.1. Finance & Accounting
9.2.2. Human Resources
9.2.3. Knowledge Process Outsourcing
9.2.4. Procurement & Supply Chain
9.2.5. Customer Services
9.2.6. Others
9.3. Latin America Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By End Use
9.3.1. Banking, Financial Services, and Insurance (BFSI)
9.3.2. Manufacturing
9.3.3. IT & Telecommunication
9.3.4. Retail
9.3.5. Others (travel and transportation, government, education, construction, and utilities)
10. Europe Business Process Outsourcing Market Value Analysis And Forecast 2014-2029
10.1. Europe Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Country
10.1.1. Germany
10.1.2. Italy
10.1.3. France
10.1.4. U.K.
10.1.5. Spain
10.1.6. BENELUX
10.1.7. Russia
10.1.8. Rest Of Europe
10.2. Europe Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Service
10.2.1. Finance & Accounting
10.2.2. Human Resources
10.2.3. Knowledge Process Outsourcing
10.2.4. Procurement & Supply Chain
10.2.5. Customer Services
10.2.6. Others)
10.3. Europe Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By End Use
10.3.1. Banking, Financial Services, and Insurance (BFSI)
10.3.2. Manufacturing
10.3.3. IT & Telecommunication
10.3.4. Retail
10.3.5. Others (travel and transportation, government, education, construction, and utilities)
11. East Asia Business Process Outsourcing Market Value Analysis And Forecast 2014-2029
11.1. East Asia Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Country
11.1.1. China
11.1.2. Japan
11.1.3. South Korea
11.2. East Asia Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Service
11.2.1. Finance & Accounting
11.2.2. Human Resources
11.2.3. Knowledge Process Outsourcing
11.2.4. Procurement & Supply Chain
11.2.5. Customer Services
11.2.6. Others
11.3. East Asia Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By End Use
11.3.1. Banking, Financial Services, and Insurance (BFSI)
11.3.2. Manufacturing
11.3.3. IT & Telecommunication
11.3.4. Retail
11.3.5. Others (travel and transportation, government, education, construction, and utilities)
12. South Asia & Oceania Business Process Outsourcing Market Value Analysis And Forecast 2014-2029
12.1. South Asia & Oceania Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Country
12.1.1. India
12.1.2. Thailand
12.1.3. Indonesia
12.1.4. Malaysia
12.1.5. Australia & New Zealand
12.1.6. Rest Of SAO
12.2. South Asia & Oceania Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Service
12.2.1. Finance & Accounting
12.2.2. Human Resources
12.2.3. Knowledge Process Outsourcing
12.2.4. Procurement & Supply Chain
12.2.5. Customer Services
12.2.6. Others
12.3. South Asia & Oceania Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By End Use
12.3.1. Banking, Financial Services, and Insurance (BFSI)
12.3.2. Manufacturing
12.3.3. IT & Telecommunication
12.3.4. Retail
12.3.5. Others (travel and transportation, government, education, construction, and utilities)
13. Middle East & Africa Business Process Outsourcing Market Value Analysis And Forecast 2014-2029
13.1. Middle East & Africa Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Country
13.1.1. GCC Countries
13.1.2. Turkey
13.1.3. South Africa
13.1.4. Egypt
13.1.5. Rest Of MEA
13.2. Middle East & Africa Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Service
13.2.1. Finance & Accounting
13.2.2. Human Resources
13.2.3. Knowledge Process Outsourcing
13.2.4. Procurement & Supply Chain
13.2.5. Customer Services
13.2.6. Others
13.3. Middle East & Africa Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By End Use
13.3.1. Banking, Financial Services, and Insurance (BFSI)
13.3.2. Manufacturing
13.3.3. IT & Telecommunication
13.3.4. Retail
13.3.5. Others (travel and transportation, government, education, construction, and utilities)
14. Global Business Process Outsourcing Market –Emerging Countries Analysis
14.1. Market Proportion Analysis, By Key Countries
14.2. Global Vs. Country Growth Comparison
14.3. China Market Value Analysis And Forecast
14.3.1. China Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Service
14.3.1.1. Finance & Accounting
14.3.1.2. Human Resources
14.3.1.3. Knowledge Process Outsourcing
14.3.1.4. Procurement & Supply Chain
14.3.1.5. Customer Services
14.3.1.6. Others
14.3.2. China Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By End Use
14.3.2.1. Banking, Financial Services, and Insurance (BFSI)
14.3.2.2. Manufacturing
14.3.2.3. IT & Telecommunication
14.3.2.4. Retail
14.3.2.5. Others (travel and transportation, government, education, construction, and utilities)
14.4. India Market Value Analysis And Forecast
14.4.1. India Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Service
14.4.1.1. Finance & Accounting
14.4.1.2. Human Resources
14.4.1.3. Knowledge Process Outsourcing
14.4.1.4. Procurement & Supply Chain
14.4.1.5. Customer Services
14.4.1.6. Others
14.4.2. India Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By End Use
14.4.2.1. Banking, Financial Services, and Insurance (BFSI)
14.4.2.2. Manufacturing
14.4.2.3. IT & Telecommunication
14.4.2.4. Retail
14.4.2.5. Others (travel and transportation, government, education, construction, and utilities)
14.5. Mexico Market Value Analysis And Forecast
14.5.1. Mexico Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By Service
14.5.1.1. Finance & Accounting
14.5.1.2. Human Resources
14.5.1.3. Knowledge Process Outsourcing
14.5.1.4. Procurement & Supply Chain
14.5.1.5. Customer Services
14.5.1.6. Others
14.5.2. Mexico Business Process Outsourcing Market Value Analysis 2014-2018 And Forecast 2019-2029, By End Use
14.5.2.1. Banking, Financial Services, and Insurance (BFSI)
14.5.2.2. Manufacturing
14.5.2.3. IT & Telecommunication
14.5.2.4. Retail
14.5.2.5. Others (travel and transportation, government, education, construction, and utilities)
15. Country Analysis - Business Process Outsourcing Market Analysis 2014-2018 And Forecast 2019-2029
15.1. US Business Process Outsourcing Market
15.1.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.1.1.1. By Service
15.1.1.2. By End Use
15.2. Canada Business Process Outsourcing Market
15.2.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.2.1.1. By Service
15.2.1.2. By End Use
15.3. Brazil Business Process Outsourcing Market
15.3.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.3.1.1. By Service
15.3.1.2. By End Use
15.4. Argentina Business Process Outsourcing Market
15.4.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.4.1.1. By Service
15.4.1.2. By End Use
15.5. Germany Business Process Outsourcing Market
15.5.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.5.1.1. By Service
15.5.1.2. By End Use
15.6. France Business Process Outsourcing Market
15.6.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.6.1.1. By Service
15.6.1.2. By End Use
15.7. Italy Business Process Outsourcing Market
15.7.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.7.1.1. By Service
15.7.1.2. By End Use
15.8. Spain Business Process Outsourcing Market
15.8.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.8.1.1. By Service
15.8.1.2. By End Use
15.9. U.K. Business Process Outsourcing Market
15.9.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.9.1.1. By Service
15.9.1.2. By End Use
15.10. BENELUX Business Process Outsourcing Market
15.10.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.10.1.1. By Service
15.10.1.2. By End Use
15.11. Russia Business Process Outsourcing Market
15.11.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.11.1.1. By Service
15.11.1.2. By End Use
15.12. Japan Business Process Outsourcing Market
15.12.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.12.1.1. By Service
15.12.1.2. By End Use
15.13. South Korea Business Process Outsourcing Market
15.13.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.13.1.1. By Service
15.13.1.2. By End Use
15.14. Thailand Business Process Outsourcing Market
15.14.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.14.1.1. By Service
15.14.1.2. By End Use
15.15. Indonesia Business Process Outsourcing Market
15.15.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.15.1.1. By Service
15.15.1.2. By End Use
15.16. Malaysia Business Process Outsourcing Market
15.16.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.16.1.1. By Service
15.16.1.2. By End Use
15.17. Australia & New Zealand Business Process Outsourcing Market
15.17.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.17.1.1. By Service
15.17.1.2. By End Use
15.18. GCC Countries Business Process Outsourcing Market
15.18.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.18.1.1. By Service
15.18.1.2. By End Use
15.19. Egypt Business Process Outsourcing Market
15.19.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.19.1.1. By Service
15.19.1.2. By End Use
15.20. South Africa Business Process Outsourcing Market
15.20.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.20.1.1. By Service
15.20.1.2. By End Use
15.21. Turkey Business Process Outsourcing Market
15.21.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.21.1.1. By Service
15.21.1.2. By End Use
16. Competitive Assessment
16.1. Global Business Process Outsourcing Market Structure
16.2. Global Business Process Outsourcing Market Competition - A Dashboard View
16.3. Global Business Process Outsourcing Market Company Share Analysis
16.4. Global Business Process Outsourcing Competitor Market Footprint Matrix
16.5. Key Participants Market Presence (Intensity Mapping) By Region
17. Company Profiles
17.1. Accenture
17.1.1. Overview
17.1.2. Service Portfolio
17.1.3. Profitability By Market Segments (Service/Region)
17.1.4. Sales Footprint
17.1.5. Strategy Overview
17.2. IBM
17.2.1. Overview
17.2.2. Service Portfolio
17.2.3. Profitability By Market Segments (Service/Region)
17.2.4. Sales Footprint
17.2.5. Strategy Overview
17.3. Cognizant
17.3.1. Overview
17.3.2. Service Portfolio
17.3.3. Profitability By Market Segments (Service/Region)
17.3.4. Sales Footprint
17.3.5. Strategy Overview
17.4. Concentrix
17.4.1. Overview
17.4.2. Service Portfolio
17.4.3. Profitability By Market Segments (Service/Region)
17.4.4. Sales Footprint
17.4.5. Strategy Overview
17.5. Wipro
17.5.1. Overview
17.5.2. Service Portfolio
17.5.3. Profitability By Market Segments (Service/Region)
17.5.4. Sales Footprint
17.5.5. Strategy Overview
17.6. Genpact
17.6.1. Overview
17.6.2. Service Portfolio
17.6.3. Profitability By Market Segments (Service/Region)
17.6.4. Sales Footprint
17.6.5. Strategy Overview
17.7. ADP
17.7.1. Overview
17.7.2. Service Portfolio
17.7.3. Profitability By Market Segments (Service/Region)
17.7.4. Sales Footprint
17.7.5. Strategy Overview
17.8. EXL Service
17.8.1. Overview
17.8.2. Service Portfolio
17.8.3. Profitability By Market Segments (Service/Region)
17.8.4. Sales Footprint
17.8.5. Strategy Overview
17.9. Invensis
17.9.1. Overview
17.9.2. Service Portfolio
17.9.3. Profitability By Market Segments (Service/Region)
17.9.4. Sales Footprint
17.9.5. Strategy Overview
17.10. SunTec India
17.10.1. Overview
17.10.2. Service Portfolio
17.10.3. Profitability By Market Segments (Service/Region)
17.10.4. Sales Footprint
17.10.5. Strategy Overview
17.11. Intetics
17.11.1. Overview
17.11.2. Service Portfolio
17.11.3. Profitability By Market Segments (Service/Region)
17.11.4. Sales Footprint
17.11.5. Strategy Overview
17.12. Unity Communications
17.12.1. Overview
17.12.2. Service Portfolio
17.12.3. Profitability By Market Segments (Service/Region)
17.12.4. Sales Footprint
17.12.5. Strategy Overview
17.13. Helpware
17.13.1. Overview
17.13.2. Service Portfolio
17.13.3. Profitability By Market Segments (Service/Region)
17.13.4. Sales Footprint
17.13.5. Strategy Overview
17.14. Plaxonic Technologies
17.14.1. Overview
17.14.2. Service Portfolio
17.14.3. Profitability By Market Segments (Service/Region)
17.14.4. Sales Footprint
17.14.5. Strategy Overview
17.15. Octopus Tech
17.15.1. Overview
17.15.2. Service Portfolio
17.15.3. Profitability By Market Segments (Service/Region)
17.15.4. Sales Footprint
17.15.5. Strategy Overview
18. Fact.MR Research Methodology
19. Disclaimer & Contact Information
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