IP Telephony Market

IP Telephony Market Study By Hardware-Based, Softphones, and Services for BSFI, Healthcare, Retail, and Government Organizations from 2024 to 2034

Analysis of IP Telephony Market Covering 30+ Countries Including Analysis of US, Canada, UK, Germany, France, Nordics, GCC countries, Japan, Korea and many more

IP Telephony Market Outlook (2024 to 2034)

The global IP telephony market is set to reach a valuation of US$ 37.3 billion in 2024 and thereafter expand at a CAGR of 8% to end up at US$ 80.6 billion by the year 2034.

IP telephony, or Internet Protocol telephony, is the technology that facilitates voice communication and multimedia sessions over IP networks. Instead of using traditional telephone networks, IP telephony utilizes the same protocols that the Internet uses to transmit data. This technology allows voice, video, and other communication services to be transmitted over the Internet, thereby providing a more flexible and cost-effective alternative to traditional telephone systems.

IP telephony encompasses various services and applications, including Voice over IP (VoIP), which specifically refers to the transmission of voice communication over IP networks. IP telephony solutions are more popular among the different business corporations due to profitability and affordability factors. Furthermore, ease of use of improved technology and high productivity are factors driving IP telephony adoption.

Several other benefits such as cost-effectiveness, an attractive user interface, business call tracking, call reports, easy and quick setup, and security over the network are provided by cloud telephony services. As such, enterprises across the world are increasingly adopting IP telephony services.

  • North America is anticipated to account for 31.5% of the global IP telephony market share by 2034.
  • As per Fact.MR’s analysis, the East Asian IP telephony market size is calculated at US$ 8.8 billion for 2024.
Report Attributes Details
IP Telephony Market Size (2024E) US$ 37.3 Billion
Forecasted Market Value (2034F) US$ 80.6 Billion
Global Market Growth Rate (2024 to 2034) 8% CAGR
South Korea Market Value (2024E) US$ 1.9 Billion
Softphone Demand Growth (2024 to 2034) 9.2% CAGR
Key Companies Profiled
  • Ooma, Inc.
  • RingCentral MVP
  • Vonage
  • Dialpad, Inc.
  • Freshworks Inc.
  • Ziff Davis, Inc.
  • Intermedia.net, Inc.
  • Cisco
  • Gigaset
  • Avaya Inc.
  • LG
  • Microsoft
  • Mitel Networks Corp.

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Which Market Dynamics are Influencing Sales of IP Telephony Systems?

“Shift from On-premise IP Telephony Systems to Cloud-based Solutions”

The gradual shift from on-premise IP telephony systems to cloud-based solutions is a major move in the communication infrastructure of businesses. This IP telephony market trend is primarily driven by several key advantages that cloud-based IP telephony offers over traditional on-premises systems.

One of the prime factors behind this shift to cloud-based IP telephony is scalability. Cloud solutions provide businesses with a dynamic and flexible environment where they can easily scale their communication infrastructure up or down based on their evolving needs. This scalability is particularly valuable for organizations experiencing growth or fluctuations in demand, allowing them to efficiently adjust their telephony resources without the need for significant capital investments or complex system upgrades.

Cost-effectiveness is another compelling factor fueling the adoption of cloud-based IP telephony services. Unlike on-premises systems that often require substantial upfront investments in hardware, software, and maintenance, cloud solutions operate on a subscription-based model. This means that businesses can access advanced telephony features and services without the burden of hefty initial expenditures.

“Integration of Emerging Technologies Advancing Performance of IP Telephony Solutions”

One of the prominent trends is the integration of artificial intelligence (AI) into IP telephony systems. AI integration introduces advanced capabilities that enhance the overall user experience. This integration also offers companies the opportunity to differentiate their offerings and stand out in a competitive market.

AI's integration into IP telephony introduces intelligent features that optimize communication processes. Natural Language Processing (NLP) enables voice-activated commands and automated language understanding, making interactions more intuitive and efficient.

Virtual assistants powered by AI can handle routine tasks, such as call routing or scheduling, reducing the workload on users and improving productivity. The enhanced analytic capabilities of IP telephony systems provide crucial insights into communication patterns, performance metrics, and user behaviors. Companies can use these analytics to improve their communication strategies, identify trends, and make data-driven decisions.

Which Factors are Hampering Sales Growth of IP Telephony Services?

“Network Reliability Concerns Critical Consideration for Potential Adopters”

The effectiveness of IP telephony is related to the reliability and quality of the underlying network infrastructure. While IP telephony offers numerous advantages, including cost-effectiveness and flexibility, its dependency on network connectivity exposes it to potential disruptions, raising concerns about reliability and the quality of service. These concerns can act as significant barriers to adoption, particularly in certain regions or industries where network stability is a critical factor.

Traditional telephone systems, operating on dedicated and often redundant lines, have historically offered a high level of reliability. In contrast, IP telephony relies on data networks, which are susceptible to various issues such as bandwidth limitations, network congestion, and occasional outages. In regions or industries with less developed or unstable network infrastructures, concerns about reliability become more pronounced. Thus, all such aspects are hampering the IP telephony market growth.

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Which Strategic Approaches are New Companies Resorting To?

“Focus on Innovations to Stand Out in Highly Competitive Space”

New companies can enhance their position in the market by focusing on innovation aspects, thereby leading to the introduction of new features and functionalities that are well ahead of the basics of IP telephony. Integration of cutting-edge technologies such as artificial intelligence (AI) for enhanced automation, improved user interfaces, and advanced analytic capabilities will set new market players apart from their competitors.

Country-wise Analysis

Why is the United States a Large Consumer of IP Telephony Solutions?

“End Users Demanding Advanced IP Telephony Services”

Attribute United States
Market Value (2024E) US$ 5.5 Billion
Growth Rate (2024 to 2034) 7.8% CAGR
Projected Value (2034F) US$ 11.6 Billion

Businesses in the United States prioritize advanced features and continuous innovation. IP telephony solutions that incorporate artificial intelligence (AI), improved user interfaces, and analytics capabilities provide organizations with cutting-edge communication tools. IP telephony solutions offer flexibility for companies to scale their communication infrastructure according to evolving needs, supporting the dynamic nature of United States business environments.

Will Germany be a Profitable Market for IP Telephony System Providers?

“Industry-Specific Customization Driving Adoption of Personalized IP Telephony Systems”

German businesses often seek industry-specific solutions. IP telephony providers that offer customization to align with specific industry requirements, such as healthcare or manufacturing, are expected to earn more by meeting the unique needs of diverse German sectors.

What’s Driving Demand for IP Telephony Solutions in Japan?

“Early Adopter Leading to Demand for Technologically Advanced IP Telephony Solutions”

Attribute Japan
Market Value (2024E) US$ 2.5 Billion
Growth Rate (2024 to 2034) 9.3% CAGR
Projected Value (2034F) US$ 6.2 Billion

Japan has a strong emphasis on technological innovation. IP telephony solutions that showcase the latest advancements, including AI-driven features, augmented reality (AR), or virtual reality (VR) integration, are likely to attract Japanese businesses looking for cutting-edge communication tools. Japanese businesses prioritize reliability and redundancy in their communication systems. IP telephony solutions with robust failover mechanisms are likely to be favored in the Japanese market.

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Competitive landscape highlights only certain players
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Category-wise Analysis

Which is the Prime IP Telephony Component in the Market?

“Reliability and Stability Properties of Hardware-based IP Telephony Systems”

Attribute Hardware-Based
Segment Value (2024E) US$ 24.6 Billion
Growth Rate (2024 to 2034) 7.3% CAGR
Projected Value (2034F) US$ 50 Billion

Hardware-based IP telephony systems often provide a high level of reliability and stability compared to software-based solutions. The advanced hardware infrastructure helps ensure consistent performance, reducing the risk of system failures or disruptions in communication.

These systems are designed to prioritize and maintain a high-quality service. The hardware components contribute to efficient call processing, minimizing issues such as latency and packet loss, which can affect voice quality in communication. All such characteristics of hardware-based IP telephony systems are driving their sales growth.

Which is the Key End-use Industry of IP Telephony Solutions?

“BSFI Sector Enjoying Enhanced Customer Interaction Using IP Telephony Systems”

Attribute BSFI
Segment Value (2024E) US$ 8.2 Billion
Growth Rate (2024 to 2034) 8.5% CAGR
Projected Value (2034F) US$ 18.5 Billion

The BSFI sector is experiencing dynamic growth and changes in workforce size. IP telephony solutions provide scalability, allowing financial institutions to easily expand or contract their communication infrastructure based on business needs. This flexibility is crucial in a sector that may experience rapid changes in operational requirements.

IP telephony also helps financial institutions enhance customer interaction through features such as automated voice response systems, call routing, and personalized services. These capabilities contribute to improved customer service, streamlined communication, and efficient query resolution. Thus, this is leading to IP telephony system demand growth in the BFSI applications.

Competitive Landscape

Key players in the IP telephony industry are eyeing technological innovations to provide the most accurate and precise communication system arrangements to their customers. As there is a significant increase in AI implementation in the IP telephony industry, companies are forging collaborative agreements with government entities to enhance their presence across major geographies. Also, many prime producers are collaborating with others and incorporating new strategies to expand their businesses.

  • In April 2022, MiRO, a renowned cloud-based collaboration tool for SMEs, announced its partnership with SNOM, a leading IP phone manufacturer, to offer a complete end-to-end voice-over IP (VOIP) solution through SNOM’s powerful, flexible, and versatile communication experience.

Key Segments of IP telephony Market Research

  • By Component :

    • Hardware-Based
    • Softphones
    • Services
  • By End Use :

    • BSFI
    • Healthcare
    • Retail
    • Government Organizations
  • By Region :

    • North America
    • Latin America
    • Europe
    • East Asia
    • South Asia & Oceania
    • Middle East & Africa

- FAQs -

How big is the IP telephony market in 2024?

The global IP telephony market is calculated at US$ 37.3 billion for 2024.

What is the anticipated market value of IP telephony for 2034?

The market for IP telephony systems is projected to reach US$ 80.6 billion by 2034.

At what rate IP telephony demand is forecasted to expand?

Demand for IP telephony systems is foreseen to increase at a CAGR of 8% from 2024 to 2034.

What are the estimated sales of IP telephony systems in South Korea?

The South Korea market is approximated at a value of US$ 1.9 billion in 2024.

Which component type is most widely demanded?

Demand for hardware-based IP telephony solutions is forecasted to reach a market value of US$ 50 billion by 2034.

Who are the top IP telephony solution providers?

Some of the leading IP telephony solution providers are Avaya Inc., Cisco, and Gigaset.

- Also of Interest -

Cloud Telephony Services Market

Cloud Telephony Services Market Analysis by Deployment (Hosted, Cloud), by Network (Public Switched Telephone Networks (PSTNs), Voice-over-Internet Protocol (VOIP) Service Network), by Enterprise Size, by Application, by Industry, by Region - Global Forecast 2022-2032

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