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Passenger Service System Market

Passenger Service System Market

Passenger Service System Market, Forecast, Trend, Analysis & Competition Tracking - Global Market Insights 2021 to 2031

Passenger Service System Market
  • May-2021
  • List of Tables : 79
  • List of Figures : 124
  • 170 Pages
  • Technology

About the Report

The global passenger service system (PSS) market is slated to reach US$ 20 billion by 2031, expanding at a CAGR of approximately 12% throughout the forecast period. Growth opportunities are chiefly determined by rising demand for streamlining airline operations in the long-run. Demand for cloud-based platforms that include next-gen airline passenger services platforms are expected to incline significantly.

Furthermore, growth prospects are expected to be especially promising across the Asia Pacific, with emerging countries such as China and India contributing to the bulk of overall growth. The report tracks the global sales of passenger service systems in 20+ high-growth markets, along with analyzing the impact COVID-19 has had on the ICT domain in general, and adoption of passenger service systems in particular.

How Do Historical Trends Compare to Future Market Projections?

As air travel surges, major aviation companies are leveraging advanced software solutions to streamline existing operations, which includes automating processes to a very large extent. This has generated fertile ground for prominent passenger service system solution providers in recent years.

Despite global passenger movement stalling amidst the pandemic crisis, the airline passenger service system market experienced a notable upsurge, as governments took advantage of the lockdown to streamline existing operational capabilities, increasing deployment of smart solutions.

As the airline industry continues to expand, Fact.MR expects the market to grow even further, with planned infrastructure expansion projected taking off in full swing since 2021.

How is Industry 4.0 Generating More Demand for Advanced Software Solutions?

As the 21st century progresses, major industries are leveraging Industry 4.0 trends, including process automation, Big Data, artificial intelligence, machine learning and several other technological developments, prompting deployment of advanced software-based management solutions.

Increasing aviation operational complexities arising out of surging passenger and cargo movement is laying the foundations for smart operations management, with platforms such as SaaS, autopilot systems, and flight management solutions are providing immense ground for future market expansion.

Will Automated Attack Prevention in Reservation Systems Generate Growth Opportunities?

Passenger service systems are vulnerable to data breaches, as millions of travelers’ personal information is collected through their boarding passes, providing malicious entities to potentially take advantage of the technological vulnerabilities of reservation systems.

Hence, software developers are integrating bot protection mechanisms to limit the amount of requests that can be submitted during a certain period of time, while companies are increasing investments in bot protection mechanisms to prevent such automated attacks.

Why is Reducing Expenditure an Important Growth Driver for Passenger Service System Companies?

Many airlines have adopted passenger service systems in their regular operational process with the rapid inclusion of information technology in the airline sector. This has made airline operations highly automated through the introduction of online booking, inventory control, and reservation service.

Increased usage of the internet by end users for the reservation of flights is one of the driving factors for the passenger service system market. According to an IATA Survey, 51% of flights were booked online via smartphone/devices in 2019, prompting companies to introduce highly efficient booking platforms.

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Country-wise Analysis

How Lucrative is the U.S Market for Passenger Service Systems?

The U.S aviation industry is one of the most robust ones across the entire globe, contributing nearly US$ 2 trillion in terms of economic activity, generating over 10 million jobs, according to Airlines for America. Hence, key airline companies are investing in streamlining their operations, broadening growth prospects.

Due to this immense scope, various academic and research programs are being deployed to teach the technical aspects of aviation, a development which is witnessing increased uptake of key passenger service systems management solutions, including both cloud-based and on-premise solutions.

Will India Generate Fertile Ground for Passenger Service System Manufacturers?

The Indian aviation industry contributes US$ 72 billion to GDP, comprising of 464 airports, with passenger traffic amounting to 316.5 million during FY 2018-19, estimates Invest India. The Maintenance, Repair & Overhaul (MRO) industry was expected to surpass US$ 1 billion by 2020.

This latter trend is what is majorly driving uptake of advanced passenger service systems deployment in the country. Also, being an emerging economy, the country’s trade volumes are also surging, requiring investments in essential infrastructure, including airports, which will stimulate demand for airline passenger service systems in future.

What Makes China Dominate the Asian Market for Passenger Service Systems?

As Industry 4.0 acquires major ground, the Chinese government is allocated a major proportion of its budget to streamline existing aviation infrastructure to facilitate smooth passenger and freight traffic movement, an initiative which is expected to majorly fuel passenger service systems deployment.

As business activities surge, aviation stakeholders are increasingly relying on smart operational management solutions, deploying large-scale automation, Big Data Analytics and virtual reality. For instance, in 2019, China Southern Airlines initiated online seat selection for all domestic flights and paperless e-boarding passes, a trend which has significantly eased operational efficiency.

An Adaptive Approach to Modern-day Research Needs

Category-wise Insights

Why is Demand for Passenger Service System Software Accelerating?

As global air travel intensified, efficient PSS management solutions are necessitating deployment of various types of software to ease operational and capital expenditure of prominent airline service operators, widening growth prospects.

Demand for PSS, including demand for airline reservation systems, inventory systems, departure control, and Internet booking are experiencing a considerable incline since the past few years, a trend which is likely to continue in forthcoming years.

Why are Cloud-based Passenger Service Systems Becoming Popular?

With increasing complexities of airline operations, companies are rushing towards incorporating cost-efficient yet exhaustive management software solutions, which is significantly inclining demand for cloud-based solutions.

These solutions offer enhanced data storage and assimilation facilities as they require no additional operating systems. Prominent solutions providers such as IBM Corporation and Sabre Corporation are providing advanced cloud-based solutions.

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Competitive Landscape

Prominent service providers are reliant on offering the most technologically advanced passenger service systems and software to facilitate smooth operations. Additionally, collaborations and acquisitions are also relied upon.

  • In April 2021, Amadeus IT Group collaborated with Cambodia Airports to provide its fully integrated cloud platform for airport passenger services Amadeus Flow to swiftly deploy new passenger handling capacity via the internet as needed
  • In May 2021, Alliance Airlines selected Bravo Passenger Solutions’ Avantik Passenger Service System (PSS), especially for its Fly-in-Fly-Out (FIFO) business. The systems will enable efficient management of their passenger services from a single place, including inventory management, distribution as well as check-in and boarding facilities

*This list is indicative- full details about prominent passenger service system providers is available upon request

Report Scope



Forecast Period


Historical Data Available for


Market Analysis

US$ Mn for Value & ‘000 Units for Volume

Key Regions Covered

  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • South Africa

Key Countries Covered

  • U.S
  • Canada
  • Mexico
  • Germany
  • U.K
  • France
  • China
  • India
  • Japan
  • The United Arab Emirates
  • South Africa
  • Brazil
  • Argentina

Key Segments Covered

  • Component
  • Deployment
  • Region

Key Companies Profiled

  • Amadeus IT Group SA
  • AeroCRS (Enoya-one LTD)
  • Bravo Passenger Solutions Pte. Limited
  • Hewlett Packard Enterprise
  • Hexaware Technologies Ltd.
  • Hitit Computer Services A.S.
  • IBM Corporation
  • IBS Software Services Pvt. Ltd.
  • Information Systems Associates FZE
  • Intelisys Aviation Systems Inc.
  • KIU System Solutions
  • Mercator Limited
  • Radixx International Inc.
  • Sabre Corporation
  • Sirena-Travel JSCS
  • Travel Technology Interactive
  • Travelport Worldwide Ltd.
  • Travelsky Technology Ltd.
  • Unisys Corporation

Key Market Segments Covered

  • Component

    • Passenger Service System Software
      • Airline Reservation Systems
      • Airline Inventory Systems
      • Departure Control Systems
      • Internet Booking Systems
      • Loyalty Systems
      • Customer Care Systems
      • Airport Management Consulting
      • Ancillary Services
    • Passenger Service Systems
      • Professional
      • Managed
  • Deployment

    • On-premise Passenger Service Systems
    • Cloud-based Passenger Service Systems
  • Region

    • North America
      • U.S
      • Canada
      • Mexico
    • Europe
      • Germany
      • U.K
      • France
      • Rest of Europe
    • Asia Pacific
      • India
      • Japan
      • ASEAN
      • Rest of Asia Pacific
    • Middle East & Africa
      • The United Arab Emirates
      • South Africa
      • Rest of MEA
    • South America
      • Brazil
      • Argentina
      • Rest of South America

- FAQs -

The global market is poised to reach US$ 20 billion by 2031, expanding at a CAGR of around 12% across the forecast period.
Cloud-based passenger service systems are expected to garner significant attention across the forthcoming decade.
The Asia Pacific market shall emerge as the dominant passenger service system market, attributed to surging air traffic from key countries like China and India.
Amadeus IT Group SA, AeroCRS (Enoya-one LTD), Bravo Passenger Solutions Pte. Limited, Hewlett Packard Enterprise, and Hexaware Technologies Ltd. are some prominent passenger service system providers.

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Yes, the report has been compiled by expert analysts of Fact.MR, through a combination of primary and secondary research. To know more about how the research was conducted, you can speak to a research analyst.

What research methodology is followed by Fact.MR?

Fact.MR follows a methodology that encompasses the demand-side assessment of the market, and triangulates the same through a supply-side analysis. This methodology is based on the use of standard market structure, methods, and definitions.

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