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Passenger Service System Market

Passenger Service System Market

Passenger Service System Market, Forecast, Trend, Analysis & Competition Tracking - Global Market Insights 2021 to 2031

Passenger Service System Market
  • May-2021
  • List of Tables : 79
  • List of Figures : 124
  • 170 Pages
  • Technology

About the Report

The global passenger service system (PSS) market is slated to reach US$ 20 billion by 2031, expanding at a CAGR of approximately 12% throughout the forecast period. Growth opportunities are chiefly determined by rising demand for streamlining airline operations in the long-run. Demand for cloud-based platforms that include next-gen airline passenger services platforms are expected to incline significantly.

Furthermore, growth prospects are expected to be especially promising across the Asia Pacific, with emerging countries such as China and India contributing to the bulk of overall growth. The report tracks the global sales of passenger service systems in 20+ high-growth markets, along with analyzing the impact COVID-19 has had on the ICT domain in general, and adoption of passenger service systems in particular.

How Do Historical Trends Compare to Future Market Projections?

As air travel surges, major aviation companies are leveraging advanced software solutions to streamline existing operations, which includes automating processes to a very large extent. This has generated fertile ground for prominent passenger service system solution providers in recent years.

Despite global passenger movement stalling amidst the pandemic crisis, the airline passenger service system market experienced a notable upsurge, as governments took advantage of the lockdown to streamline existing operational capabilities, increasing deployment of smart solutions.

As the airline industry continues to expand, Fact.MR expects the market to grow even further, with planned infrastructure expansion projected taking off in full swing since 2021.

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How is Industry 4.0 Generating More Demand for Advanced Software Solutions?

As the 21st century progresses, major industries are leveraging Industry 4.0 trends, including process automation, Big Data, artificial intelligence, machine learning and several other technological developments, prompting deployment of advanced software-based management solutions.

Increasing aviation operational complexities arising out of surging passenger and cargo movement is laying the foundations for smart operations management, with platforms such as SaaS, autopilot systems, and flight management solutions are providing immense ground for future market expansion.

Will Automated Attack Prevention in Reservation Systems Generate Growth Opportunities?

Passenger service systems are vulnerable to data breaches, as millions of travelers’ personal information is collected through their boarding passes, providing malicious entities to potentially take advantage of the technological vulnerabilities of reservation systems.

Hence, software developers are integrating bot protection mechanisms to limit the amount of requests that can be submitted during a certain period of time, while companies are increasing investments in bot protection mechanisms to prevent such automated attacks.

Why is Reducing Expenditure an Important Growth Driver for Passenger Service System Companies?

Many airlines have adopted passenger service systems in their regular operational process with the rapid inclusion of information technology in the airline sector. This has made airline operations highly automated through the introduction of online booking, inventory control, and reservation service.

Increased usage of the internet by end users for the reservation of flights is one of the driving factors for the passenger service system market. According to an IATA Survey, 51% of flights were booked online via smartphone/devices in 2019, prompting companies to introduce highly efficient booking platforms.

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Country-wise Analysis

How Lucrative is the U.S Market for Passenger Service Systems?

The U.S aviation industry is one of the most robust ones across the entire globe, contributing nearly US$ 2 trillion in terms of economic activity, generating over 10 million jobs, according to Airlines for America. Hence, key airline companies are investing in streamlining their operations, broadening growth prospects.

Due to this immense scope, various academic and research programs are being deployed to teach the technical aspects of aviation, a development which is witnessing increased uptake of key passenger service systems management solutions, including both cloud-based and on-premise solutions.

Will India Generate Fertile Ground for Passenger Service System Manufacturers?

The Indian aviation industry contributes US$ 72 billion to GDP, comprising of 464 airports, with passenger traffic amounting to 316.5 million during FY 2018-19, estimates Invest India. The Maintenance, Repair & Overhaul (MRO) industry was expected to surpass US$ 1 billion by 2020.

This latter trend is what is majorly driving uptake of advanced passenger service systems deployment in the country. Also, being an emerging economy, the country’s trade volumes are also surging, requiring investments in essential infrastructure, including airports, which will stimulate demand for airline passenger service systems in future.

What Makes China Dominate the Asian Market for Passenger Service Systems?

As Industry 4.0 acquires major ground, the Chinese government is allocated a major proportion of its budget to streamline existing aviation infrastructure to facilitate smooth passenger and freight traffic movement, an initiative which is expected to majorly fuel passenger service systems deployment.

As business activities surge, aviation stakeholders are increasingly relying on smart operational management solutions, deploying large-scale automation, Big Data Analytics and virtual reality. For instance, in 2019, China Southern Airlines initiated online seat selection for all domestic flights and paperless e-boarding passes, a trend which has significantly eased operational efficiency.

An Adaptive Approach to Modern-day Research Needs

Category-wise Insights

Why is Demand for Passenger Service System Software Accelerating?

As global air travel intensified, efficient PSS management solutions are necessitating deployment of various types of software to ease operational and capital expenditure of prominent airline service operators, widening growth prospects.

Demand for PSS, including demand for airline reservation systems, inventory systems, departure control, and Internet booking are experiencing a considerable incline since the past few years, a trend which is likely to continue in forthcoming years.

Why are Cloud-based Passenger Service Systems Becoming Popular?

With increasing complexities of airline operations, companies are rushing towards incorporating cost-efficient yet exhaustive management software solutions, which is significantly inclining demand for cloud-based solutions.

These solutions offer enhanced data storage and assimilation facilities as they require no additional operating systems. Prominent solutions providers such as IBM Corporation and Sabre Corporation are providing advanced cloud-based solutions.

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Competitive Landscape

Prominent service providers are reliant on offering the most technologically advanced passenger service systems and software to facilitate smooth operations. Additionally, collaborations and acquisitions are also relied upon.

  • In April 2021, Amadeus IT Group collaborated with Cambodia Airports to provide its fully integrated cloud platform for airport passenger services Amadeus Flow to swiftly deploy new passenger handling capacity via the internet as needed
  • In May 2021, Alliance Airlines selected Bravo Passenger Solutions’ Avantik Passenger Service System (PSS), especially for its Fly-in-Fly-Out (FIFO) business. The systems will enable efficient management of their passenger services from a single place, including inventory management, distribution as well as check-in and boarding facilities

*This list is indicative- full details about prominent passenger service system providers is available upon request

Report Scope



Forecast Period


Historical Data Available for


Market Analysis

US$ Mn for Value & ‘000 Units for Volume

Key Regions Covered

  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • South Africa

Key Countries Covered

  • U.S
  • Canada
  • Mexico
  • Germany
  • U.K
  • France
  • China
  • India
  • Japan
  • The United Arab Emirates
  • South Africa
  • Brazil
  • Argentina

Key Segments Covered

  • Component
  • Deployment
  • Region

Key Companies Profiled

  • Amadeus IT Group SA
  • AeroCRS (Enoya-one LTD)
  • Bravo Passenger Solutions Pte. Limited
  • Hewlett Packard Enterprise
  • Hexaware Technologies Ltd.
  • Hitit Computer Services A.S.
  • IBM Corporation
  • IBS Software Services Pvt. Ltd.
  • Information Systems Associates FZE
  • Intelisys Aviation Systems Inc.
  • KIU System Solutions
  • Mercator Limited
  • Radixx International Inc.
  • Sabre Corporation
  • Sirena-Travel JSCS
  • Travel Technology Interactive
  • Travelport Worldwide Ltd.
  • Travelsky Technology Ltd.
  • Unisys Corporation

Key Market Segments Covered

  • Component

    • Passenger Service System Software
      • Airline Reservation Systems
      • Airline Inventory Systems
      • Departure Control Systems
      • Internet Booking Systems
      • Loyalty Systems
      • Customer Care Systems
      • Airport Management Consulting
      • Ancillary Services
    • Passenger Service Systems
      • Professional
      • Managed
  • Deployment

    • On-premise Passenger Service Systems
    • Cloud-based Passenger Service Systems
  • Region

    • North America
      • U.S
      • Canada
      • Mexico
    • Europe
      • Germany
      • U.K
      • France
      • Rest of Europe
    • Asia Pacific
      • India
      • Japan
      • ASEAN
      • Rest of Asia Pacific
    • Middle East & Africa
      • The United Arab Emirates
      • South Africa
      • Rest of MEA
    • South America
      • Brazil
      • Argentina
      • Rest of South America

Passenger Service System Market - Scope of Report

A recent study by Fact.MR on the passenger service system market offers a 10-year forecast for 2021 to 2031. The study analyzes crucial trends that are currently determining the growth of the market. This report explicates on vital dynamics, such as the drivers, restraints, and opportunities for key market players along with key stakeholders as well as emerging players associated with offering passenger service systems.

The study also provides the dynamics responsible for influencing the future status of the market over the forecast period. A detailed assessment of value chain analysis, business execution, and supply chain analysis across regional markets has been covered in the report.

A list of prominent companies providing passenger service systems, along with their product portfolios, enhances the reliability of this comprehensive research study.

Report Summary

The study offers comprehensive analysis on diverse features, including production capacities, demand, product developments, revenue generation, and sales of passenger service systems across the globe.

A comprehensive estimate on the market has been provided through an optimistic as well as a conservative scenario, taking into account the sales of passenger service systems during the forecast period. Price point comparison by region with global average price is also considered in the study.

Key Questions Answered in Report

  • Which are the most lucrative markets for passenger service systems?
  • Which factors will impact the growth of the market?
  • How will changing trends impact the strategies of market players?
  • How can market players capture the low-hanging opportunities across regions?
  • Which companies are leading the passenger service system industry?
  • What are the winning strategies of stakeholders in the market?

Analysis on Market Size Evaluation

The market has been analyzed for each segment in terms of volume (‘000 Units) and value (US$ Mn).

Market estimates at global and regional levels for passenger service systems are available in terms of “US$ Mn” for value and in “‘000 Units” for volume. A Y-o-Y growth contrast on prominent market segments, along with market attractiveness evaluation, has been incorporated in the report. Furthermore, absolute dollar opportunity analysis of all the segments adds prominence to the report. Absolute dollar opportunity plays a crucial role in assessing the level of opportunity that a manufacturer/distributor can look to achieve, along with identifying potential resources, considering the sales and distribution perspective in the global passenger service system market.

Inspected Assessment on Regional Segments

Key sections have been elaborated in the report, which have helped deliver projections on regional markets. These chapters include regional macros (political, economic, and business environment outlook), which are expected to have a momentous influence on the growth of the passenger service system market during the forecast period.

Country-specific valuation on demand for passenger service systems has been offered for each region, along with market scope estimates and forecasts, price index, and impact analysis of the dynamics of prominence in regions and countries. For all regional markets, Y-o-Y growth estimates have also been incorporated in the report.

Detailed breakup in terms of value and volume for emerging countries has also been included in the report.

In-depth Analysis on Competitive Landscape

The report sheds light on leading manufacturers of passenger service systems, along with their detailed profiles. Essential and up-to-date data related to market performers who are principally engaged in offering passenger service systems has been brought with the help of a detailed dashboard view. Market share analysis and comparison of prominent players provided in the report permits report readers to take preemptive steps in advancing their businesses.

Research Methodology

In Fact.MR’s study, a unique research methodology is utilized to conduct extensive research on the growth of the passenger service system market, and reach conclusions on the future growth parameters. This research methodology is a combination of primary and secondary research, which helps analysts ensure the accuracy and reliability of the drawn conclusions.

Secondary resources referred to by analysts during the preparation of the market study include statistics from governmental organizations, trade journals, white papers, and internal and external proprietary databases. Analysts have interviewed senior managers, product portfolio managers, CEOs, VPs, marketing/product managers, and market intelligence managers, all of whom have contributed to the development of the research report as a primary resource.

- FAQs -

The global market is poised to reach US$ 20 billion by 2031, expanding at a CAGR of around 12% across the forecast period.
Cloud-based passenger service systems are expected to garner significant attention across the forthcoming decade.
The Asia Pacific market shall emerge as the dominant passenger service system market, attributed to surging air traffic from key countries like China and India.
Amadeus IT Group SA, AeroCRS (Enoya-one LTD), Bravo Passenger Solutions Pte. Limited, Hewlett Packard Enterprise, and Hexaware Technologies Ltd. are some prominent passenger service system providers.

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Is the market research conducted by Fact.MR?

Yes, the report has been compiled by expert analysts of Fact.MR, through a combination of primary and secondary research. To know more about how the research was conducted, you can speak to a research analyst.

What research methodology is followed by Fact.MR?

Fact.MR follows a methodology that encompasses the demand-side assessment of the market, and triangulates the same through a supply-side analysis. This methodology is based on the use of standard market structure, methods, and definitions.

What are the sources of secondary research?

Fact.MR conducts extensive secondary research through proprietary databases, paid databases, and information available in the public domain. We refer to industry associations, company press releases, annual reports, investor presentations, and research papers. More information about desk research is available upon request.

Who are the respondents for primary research?

Fact.MR speaks to stakeholders across the spectrum, including C-level executives, distributors, product manufacturers, and industry experts. For a full list of primary respondents, please reach out to us.

Is a sample of this report available for evaluation?

Yes, you can request a sample, and it will be sent to you through an email.