Digital Transaction Management Market
Digital Transaction Management Market Analysis by Component (Software, Hardware, Services), by Solution (Digital Transaction Document Archival, Workflow Automation, Authentication), by End User, by Vertical & Region - Global Forecast 2022-2032
Global Digital Transaction Management Market Outlook
The global digital transaction management market revenue was estimated to be US$ 8.01 Bn in 2021 and is expected to increase at a CAGR of 25% from 2022-2032. It is estimated that the market will reach US$ 93.25 Bn by the end of 2032.
The demand for digital transaction managements is expected to rise over the forecast period and the market is projected to gain a global market size worth of US$ 10.01 Bn by the end of 2022.
Estimated value in 2021
US$ 8.01 Bn
Projected value in 2022
US$ 10.01 Bn
Projected value in 2032
US$ 93.25 Bn
CAGR during the forecast period, 2022-2032
Market share of North America in 2022
Market share of Hardware Segment in 2022
Market share of Large Enterprises in 2022
Key players profield
Growth in this market is mainly due to a paradigm shift to workflow automation across a wide range of industries and various verticals. All over the world, companies are looking to adopt efficient and seamless business methods, which can be applied wherever they are located.
The growing demand for Digital Transaction Management (DTM) solutions could be due to an improving customer experience and a reduction in transaction times, thereby stimulating the market during the forecast period.
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Demand Analysis of Digital Transaction Management, 2017-2021 vs. Market Outlook 2022-2032
According to Fact.MR, a market research and competitive intelligence provider, from 2017 to 2021, the global market for Digital Transaction Management expanded at a CAGR rate of 22.03%. During this period, the market was led by the North- American market and accounted for a substantial share of the global market.
In the wake of the COVID-19 pandemic and global lockdown, electronic technologies have seen an unavoidable upsurge in use. Organizations and people around the world have had to adapt to new ways of doing business and living. The worldwide focus of businesses is on paperless approvals for funding transactions as well as guarantee issuances. It is expected that DTM solutions will gain traction across a variety of industries and industry verticals.
Several reputed banks are implementing digital solutions to increase transaction flexibility. In the DTM system, documents are transferred and certified electronically, along with electronic signatures. Furthermore, most companies are introducing QES (Qualified Electronic Signature) to ensure the highest level of security for their digital transactions. DTM therefore enables smoother and quicker transaction processing. Business transactions are increasingly using electronic signatures, which bodes well for the market's growth during the forecast period, expand over 9x.
What Drives Market Growth of the Digital Transaction Management?
Advent of Massive Technological Advancements to Encourage Adoption
Global businesses are focusing on getting rid of manual paperwork and conventional approaches associated with managing a variety of business activities, which is expected to accentuate the market's growth. Advancements in technology are making it possible to implement more secure and reliable digital transaction management solutions.
Blockchain technology, for instance, creates a chain of timestamped archives linked together. Thus, a decentralized blockchain network based on digital transaction management can potentially prevent malicious attacks.
High Uptake of Cloud-based services will call for growth
Cloud-based services are expected to become more prevalent across the globe over the forecast period, generating growth opportunities. The adoption of cloud-based file management and document storage can lay the foundation for paperless documentation.
Furthermore, document capture, indexing, access control, secure sharing and archiving, integration, search, and retrieval capabilities, as well as encryption and backup capabilities are considered essential components for document management systems. Moreover, digital transaction management solutions that provide content analytics capabilities can also eliminate redundant data entry for businesses.
Constant Vulnerability to Cyberattacks may Restrict Adoption
Cyberattacks and fraud are common when using online services or solutions. Most online transactions are vulnerable to fraud such as merchant fraud, triangulation fraud, identity theft, phishing, affiliate fraud, clean fraud, counterattacks, and pagejacking. This will hinder the growth of the market over the forecast period due to concerns about fraudulent transactions and cyberattacks.
In particular, digital transaction management solutions are expected to suffer a decline in demand because of the increasing instances of security breaches and cyberattacks on default digital transactions.
An Adaptive Approach to Modern-day Research Needs
What will be the market outlook in North America?
Rapid digitization of Industries to Impel Digital Transaction Management uptake
As of 2022, North America is expected to dominate the global digital transaction management market, with a revenue share of over 33.5%. North America is home to both established players and emerging companies offering digital transaction management services. A number of innovative digital solutions for transaction management have been adopted in the region early on. The North American regional market accounts for a significant share of the global market due to these factors.
The 2018 statistics of the US, for example, show that debit and credit cards continue to account for the majority of overall transactions. Paper-based payments accounted for 70% of the total payments volume in 2013, while electronic payments accounted for 59% of the total payments value in 2018. As per the FED, a total of 93.45 trillion dollars were transferred electronically from October to December by the country's banks.
How Opportunistic are Expansion Prospects in the Asia Pacific?
This will be the fastest growing market during the forecast period
Over the forecast period, Asia Pacific is expected to be the fastest-growing regional market. In developing countries, such as India and China, the adoption of digital solutions for transaction management is expected to drive the growth of the regional market. In India, the government's Digital India initiative and continued digitization are expected to boost market growth.
As per the Reserve Bank of India, in the fiscal year 2019-20, out of the total transactions made in that particular year, 95% of the payments were digital payments. Whereas, during the fiscal year 2017-18, digital payments acquired 91% of the total payments made. Over the forecast period, there is also expected to be a growth in the number of SMEs in the Asia Pacific. A CAGR of 27% is anticipated for the region until 2032.
Which Component of Digital Transaction Management is expected to Remain Prominent?
Demand for Hardware based Digital Transaction Management Solutions to be Dominant
With a revenue share exceeding 40.5% in 2022, the hardware segment dominated the market and the same trend is expected to be followed during the forecast period. Retail, hospitality, and healthcare are driving growth in the hardware segment primarily due to the rapid growth of Point of Sale (POS) machines.
These machines are developed specifically to keep track of sales orders, inventory records, customer profiles, transactions, and other activities carried out in a retail store. DTM hardware is also in demand due to the proliferation of contactless technologies and electronic signature pads, such as Near Field Communication (NFC).
Why is the Electronic Signature Segment Gaining Preference?
Extensive portfolios of electronic signature software and services is driving growth
The electronic signatures segment dominated the global market in 2021 and accounted for more than 38.4% of market revenue. As a result of the extensive portfolios of software and services offered by several vendors, the segment is forecast to continue dominating the market over the forecast period.
With electronic signatures technology, business operations are more efficient, faster, and less expensive. Cost reductions are evident across various areas, including processing, recording, archiving, printing, and mailing.
What is the Outlook of the Large Enterprises Segment?
Voluminous Nature of Transactions Compelling Large Corporations to Adopt DTM Services
Over 55.5% of the market revenue in 2022 is to be accounted for by large enterprises. The ability to organize transaction workflows and ensure efficient and cost-effective business processes remains critical for large enterprises. As a result, large organizations are more likely to use digital transaction management solutions for efficient handling of transactions and transaction documents.
Most large corporations adopt digital transaction management solutions to ensure adequate authentication for users, keep track of time stamped changes, and collaborate with reviewers, which in turn helps in speeding up the entire business process.
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A number of innovative features are being added to digital transaction management solutions provided by market players. Among the features of the system are automatic reminders, seamless document generation, automated tracking and configurable workflows. Furthermore, vendors are developing solutions that are compliant with various standards regarding global security conditions as well as auditing of agreements. As part of their efforts to solidify their market positions, market players are particularly focusing on new product development, strategic partnerships, mergers & acquisitions, and business expansions.
- OneSpan announced in September 2021 that BankID, a personal electronic identification that is used by all banks in Norway, is utilizing anti-fraud and cloud authentication solutions from OneSpan.
- In 2019, as part of Nintex's Nintex Promapp service, Nintex introduced its Nintex Workflow Generator, which automates the process of creating workflows.
- The Dropbox acquisition of HelloSign in March 2019 was worth $230 million USD. WelcomeWorks WCA, HelloSign's flagship service, is a big reason for the company's popularity. In 2019, HelloWorks' UI was upgraded to provide customers with a seamless and intuitive onboarding experience. It's a complete WCA solution that automates operations based on documents.
Key Segments Covered in the Digital Transaction Management Industry Survey
- Document Archival
- Workflow Automation
- Electronic Signatures
By End User
- Large Enterprises
- IT & Telecom
- Real Estate
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