Apr 26, 2021

Voice-based Self-service Kiosks to Foray Ahead in the Kiosk Industry, Evaluates Fact.MR

by Team Fact.MR

The COVID-19 pandemic has hit the world and has led to the slowdown of most economies. However, it has also opened the doors for various innovative businesses, such as voice-based self-service kiosks. Touch-based self-service kiosks are already in trend due to better customization, reduced waiting time, and enhanced consumer experience. Due to the fear of contracting the virus, customers are looking for alternatives such as voice-based self-service kiosks that have the same features and can help reduce the spread of the virus significantly.

Implementing a voice-based self-service kiosk would also ensure that customers make requests naturally and conversationally. Voice assistants that can calmly take orders or accept payments will ensure an enhanced customer experience. Additionally, new technological developments in the field of AI are opening up more possibilities for voice-based self-service kiosk operations.

As per a new report published by Fact.MR, the self-service kiosk market is anticipated to expand at an impressive CAGR of around 11% over the next ten years.

Key Takeaways from Market Study

  • The payment sector is anticipated to be a major driver for self-service kiosk sales.
  • Among the end uses, the retail sector has been the fastest-growing segment, owing to rise of the high disposable income class over the past half-decade.
  • Asia Pacific is set to dominate market revenue in 2021, and continue to do so through 2031.
  • The market in the U.S. is expected to rise significantly through 2031.
  • Due to the COVID-19 crisis, demand for self-service kiosks was hit in 2020, but with voice-based self-service kiosks, it is expected to gain traction again.

“High spending on innovation and AI technologies will aid growth of self-service kiosk manufacturers over the coming years,” says a Fact.MR analyst.

Winning Strategy

Key market players have been spending on research & development to come up with newer technologies with improved AI and higher operational flexibility. These enhancements will drive demand for self-service kiosks in the medium- to the long-term forecast period, across regions.

More Valuable Insights

Fact.MR, in its new offering, presents an unbiased analysis of the global self-service kiosk market, presenting historical demand data (2016-2020) and forecast statistics for the period of 2021-2031. The study divulges essential insights on the market on the basis of product (food kiosks, beverage kiosks, retail kiosks, parking kiosks, electric vehicle charging kiosks, patient interactive kiosks, information kiosks, employment kiosks, check-in kiosks, and automated teller machines kiosks), payment method (cash payment and non-cash payment), and end use (banking & financial services, healthcare, retail, hospitality, and transportation) across six major regions of the world (North America, Latin America, Europe, East Asia, South Asia & Oceania, and the Middle East & Africa).

About the ICT Division at Fact. MR

Expert analysis, actionable insights, and strategic recommendations of the highly seasoned Industrial team at Fact.MR helps clients from across the globe with their unique business intelligence needs. With a repertoire of over a thousand reports and 1 million-plus data points, the team has analysed the automotive industry across 50+ countries for over a decade. The team provides unmatched end-to-end research and consulting services. Reach out to explore how we can help.

For more information, refer to our market research report or contact the PR author.

Shambhu Nath Jha


Sr. Consultant – ICT

E-mail: [email protected]