Self-service Kiosk Market

Self-service Kiosk Market Outlook (2024 to 2034)

The global self service kiosk market is calculated at a value of US$ 34.2 billion in 2024 and has been forecasted to advance at a CAGR of 10.5% to reach US$ 92.8 billion by 2034-end.

The market is witnessing a transformative shift leading to efficiency, personalized experience, and convenience while interacting with any business. These interactive kiosks are not just limited to food chains but can be found across various industries such as airport, hospitals, and retail stores. The introduction of innovative self-service kiosk solutions is set to reshape customer services and operations across various sectors.

Contactless payment is also gaining traction driven by Go Green trend. This is expected to boost the demand for non-cash self-service kiosks during the coming decade. The increasing popularity of self-service in the retail sector is further generating opportunities for self-service kiosk providers. The developed countries such as the United States, the United Kingdom, France, and Germany are witnessing the increasing acceptance of self-service. People are also opting for fast and customized cashless payment solutions. Self-service cashless payment method kiosks can be remotely accessed, which is an added advantage from the service provider’s side.

Digitalization is transforming lives and economies across the globe. The digital transformation of urban services is set to boost smart city kiosk sales in the coming 10 years. The world is becoming more connected and driving the need for effective and efficient travel services. Several airports across the globe are employing more advanced and sophisticated services to improve the travel experience of passengers, which is further expected to boost the adoption of smart airport kiosks.

• The North American self-service kiosk market size is forecast to reach US$ 29.2 billion by 2034.
• East Asia is estimated to account for 23.5% of the global self-service kiosk market share in 2024.

Report Attributes	Details
Self-service Kiosk Market Size (2024E)	US$ 34.2 Billion
Forecasted Market Value (2034F)	US$ 92.8 Billion
Global Market Growth Rate (2024 to 2034)	10.5% CAGR
South Korea Market Value (2034F)	US$ 5.6 Billion
Non-Cash Payment Self-service Kiosk Demand Growth Rate (2024 to 2034)	11.3% CAGR
Key Companies Profiled	Advanced Kiosks Embross IER, Kiosk Information Systems Aila Technologies, Inc. NCR Corporation REDYREF Source Technologies ZEBRA Technologies Corporation Meridian Kiosks

Which Market Dynamics are Influencing Deployment of Self-service Kiosks?

“Integration AI and ML to Boost Demand for Digital Self-service Kiosks”

Growing emphasis on hygienic and contactless solutions is one the notable self-service kiosk market trends. Nowadays, customers are more interested in touchless interactions with kiosks. To reduce the direct contact with kiosks, customers are widely opting for mobile apps for ordering, and voice-activated interfaces or NFC (Near-field communication) for payments.

Artificial intelligence (AI) and machine learning (ML) are set to boost the capabilities of self-service kiosks, leading to more precise and personalized experiences. AI is expected to detect and analyze consumer preferences, process natural language queries, and even recommend products and services. While machine learning is set to boost the efficiency and accuracy of kiosks.

Furthermore, digital signage and interactive displays are some of the emerging trends in the self-service kiosk market. Kiosks equipped with touch screens and colorful displays are gaining traction among consumers. Self-service kiosks are eco-friendly particularly those based on non-cash payment mode attracting eco-conscious consumers.

“Digital Transformation Driving Adoption of Self-service Kiosks across Sectors”

With several technological advancements, self-service technologies are being used extensively at banks, hospitals, airports, amusement parks, etc. Consumer demand for self-service kiosks is rising day by day, as more and more consumers are looking for a better experience such as customization, convenience, and enhanced interface.

Consumers are predominantly embracing self-service kiosk technologies in areas such as shopping malls, airports, hospitals, etc., which can reduce waiting time, and are customized and interactive. These factors are also expected to drive self-service kiosk penetration as more and more retail, healthcare, and convenience stores are opting for automated self-service kiosks. The adoption of physical barcode scanners along with self-checkout counters for payment is set to drive the self service kiosk market growth. Food chains such as Taco Bell and McDonald's are installing self-service kiosks in good numbers.

Will High Cost of Digital Kiosks Hampering Widespread Adoption?

“Budget Constraint Organizations Stay Away from Installing Cutting-edge Kiosk Technologies”

High upfront costs of installing self-service kiosks are expected to be major factor lowering their adoption among small-sized end users. Automation of any business requires high capital, organizations operating on low budgets may deter to adopt digital technologies. The high costs of kiosks are particularly associated to their design, function, and location (indoor or outdoor).

Start-up Ecosystem

“Self-service Kiosk Exhibiting Widespread Adoption in Foodservice Sector”

Customers often expect shorter wait times after placing orders, and some of the hotels or restaurants have limited staff. Such issues are generating opportunities for self-service kiosk providers.

• An Irish start-up Flipdish provides self-service kiosks to hotels and restaurants. The company also offers different types of kiosks depending on the needs the businesses. The company caters to large food establishments to quick-service restaurants.
• The United States-based start-up Applova offers end-to-end food ordering solutions to restaurants. The company’s self-ordering kiosks are widely adopted by cafes, pizzerias, casual dining, and food trucks. Applova’s self-service kiosk solution offers an automated ordering experience and also reduces order-taking errors. The start-up’s solution also easily integrates with the restaurant’s kitchen display, point of sales (POS), and public address systems.

Country-wise Analysis

What is the Demand Outlook for Self-Service Kiosks in the United States?

“Americans Forefront at Adopting Self-service Solutions Such as Kiosks”

Attribute	United States
Market Value (2024E)	US$ 5 Billion
Growth Rate (2024 to 2034)	10.3% CAGR
Projected Value (2034F)	US$ 13.3 Billion

Self-service is most popular in the United States. Due to enhanced customer experience, people are increasingly opting to shop from self-ordering kiosks. Quick shopping experiences and eagerness to adopt new technologies are driving demand for interactive self-ordering kiosks in the United States.

• In 2020, Samsung Electronics America announced the launch of wide range of commercial display solutions.
• In 2020, Palmer Digital Group, a division of the Industrial Enclosure Corporation, introduced a temperature screening touchless self-service kiosk to track temperatures before entering any area.

Which East Asian Country is Will Offer Lucrative Opportunities for Self-Service Kiosks Manufacturers?

“China Profitable Market for Self-Service Kiosk Providers”

Attribute	China
Market Value (2024E)	US$ 3.9 Billion
Growth Rate (2024 to 2034)	11.3% CAGR
Projected Value (2034F)	US$ 11.5 Billion

In East Asia, China is emerging as a fastest growing market for self-service kiosks. The market growth can be attributed to the rising number of metro cities and installation of self-service kiosks to meet the demand of consumers. Furthermore, China, being a technological hub, is coming up with innovations in self-service kiosks ordering systems.

• China International Self-service, Kiosk and Vending Show (CVS) is the most powerful platform for vending and self-service industry players to launch cutting-edge innovations.

Category-wise Analysis

Why is the Retail Sector a Key User of Self-service Kiosks?

“Increasing Popularity of Self-checkout Systems Driving Sales of Retail Kiosks”

Attribute	Retail
Segment Value (2024E)	US$ 18.5 Billion
Growth Rate (2024 to 2034)	9.9% CAGR
Projected Value (2034F)	US$ 47.3 Billion

Since demand for user-friendly self-service kiosks is increasing, various retail stores are opting for more automated self-service kiosks. Self-checkout counters and barcode scanners are newly identified trends in this space. Convenience stores such as Amazon Go, supermarkets, and dine-in restaurants are increasingly upgrading to automated systems to be ahead of their competitors for self-service kiosks in restaurants. In-store product information and display of products on a promotional basis are helping improve brand loyalty. Apart from the retail sector, banking and financial services are projected to drive sales of bank kiosks due to the introduction of cashless payment services.

Which Payment Mode is Widely Popular in Kiosks?

“Cash Payment Self-service Kiosk Account for Leading Market Share”

Attribute	Cash Payment Self-service Kiosk
Segment Value (2024E)	US$ 19.8 Billion
Growth Rate (2024 to 2034)	9.9% CAGR
Projected Value (2034F)	US$ 51 Billion

Cash kiosks or cash payment self-service kiosk are technologies designed to handle cash transactions. Using these systems one can carry out cash-related transactions without the direct need of cashier or teller. Cask kiosks are exhibiting increasingly utilized for bill payments, parking payments, and self-checkout restaurants.

Competitive Landscape

The competitive landscape of the self-service kiosk market is shaped by product innovation and strategic mergers & acquisitions. Key players in the self-service kiosk industry are emphasizing capacity enhancements and global footprint expansion to leverage lucrative prospects in developing economies.

• In Jan 2024, Diebold Nixdorf launched an AI-based checkout solution.

Key Segments of Self-service Kiosk Market Research

• By Product :

  • Food Self-service Kiosks
  • Beverage Self-service Kiosks
  • Retail Self-service Kiosks
  • Parking Self-service Kiosks
  • Electric Vehicle Charging Self-service Kiosks
  • Patient Interactive Self-service Kiosks
  • Information Self-service Kiosks
  • Employment Self-service Kiosks
  • Check-in Self-service Kiosks
  • Automated Teller Machines

• By Payment Method :

  • Cash Payment
  • Non-cash Payment

• By End-Use Industry :

  • Banking & Financial Services
  • Healthcare
  • Retail
  • Hospitality
  • Transportation
  • Others

• By Region :

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Oceania
  • Middle East & Africa